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Internet Explorer Runs, But Won't Open Windows

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#1 Adam_Black


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Posted 04 January 2008 - 06:39 PM

Hi there.

I was recently infected with Virtumonde, and posted this thread on Tech Support Guy for help. After following that user's instructions and apparently purging my system of the malware, Internet Explorer has started behaving strangely: sometimes when I click its icon no window appears. I can click it a number of times before I finally get a window, but then there are two or more iexplorer.exe processes running in Task Manager. Also, the invisible processes have half or less the memory usage of their normally-running windowed brothers (for example, 14,000k instead of 25,000k) - ostensibly because it isn't showing a window.

These dead processes are also playing havoc when I shutdown Windows - they do not respond to the shutdown and instead pop up a 'Program Not Responding' window. This often leads to puzzlement and frustration after I've turned off my monitor and expected my computer to follow suit, as the 'Program Not Responding' window is waiting for my 'End Now' before it can.

I have posted the above in the Tech Support Guy thread, but I thought it might speed things up if I had a second opinion from Bleeping Computer. Thanks in advance.

Edited by Adam_Black, 04 January 2008 - 06:41 PM.

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#2 gavinseabrook


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Posted 04 January 2008 - 07:13 PM

You might still have some bad settings in there. Run a full scan with www.superantispyware.com and then reinstall your internet explorer

Gavin Seabrook


#3 ruby1


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Posted 05 January 2008 - 06:09 AM

from the link to your log you kindly posted, it appears you are still being helped on that site with the log; however, if you have 'concerns' and wish to have the specialists here check it out then you need to close that thread and repost a new HJT log in the HJT section here

log specialists are a rare breed and it is requested never to seek help on the same problem on more than one specialist forum ; of interest, Norton is mentioned in the Log; what other antivirus program do you have running and other protection?

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