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Need Help With Contant Unwanted Pop Up


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#1 pat666

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Posted 02 January 2008 - 07:28 PM

Hello all.

My pc is still acting up and I'm hoping someone will be able to help me clean it up once and for all. In the last 2 days a yellow triangular icon with an exclamation point in it has shown up in my tray. It keeps popping up a window that says:

Your computer is infected!
Windows has detected spyware infection.
It is recommended to use specail antispyware tools to prevent data loss.
Windows will now download and install the most up-to-date antispyware for you.

This computer is one that we connect to the internet when we need it and is not always online so the program can't connect to the web and cause harm (I'm on a different, clean, pc now). I've noticed that there is always a process that runs (always with a different name) that I know shouldn't be there and when I end the process the triangle icon will go away until the next start up (I haven't checked to see if it will start running if I connect to the internet because I am afraid of making things worse). I also noticed that once in a while another process called Notedad.exe will run - I'm not sure if this is part of the same problem or a separate issue.


The computer is running Windows XP Home and using IE as the browser. So far today I have run Adaware, SuperAntiSpyware, Stinger, Vundofix and A-Squared (free version) in safe mode and cleaned up everything they found. I have also run a virus and spyware scan with Trend Micro PC-cillin. They cleaned up a lot of stuff but the icon in the tray won't go away.

If anyone can help or make some suggestions please do so. Right now the only safe use for the pc is as a door stop!

Thanks in advance.

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#2 quietman7

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Posted 02 January 2008 - 07:58 PM

Please print out and follow the generic instructions for using "SmitfraudFix".
(If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!)
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck everything and look for any of the following:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 pat666

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Posted 03 January 2008 - 02:10 AM

Thanks very much for working with me on this.

I followed all your instructions and ran SmitFraudFix, ATF Cleaner and SUPERAntiSpyware. The little bugger is still there! As soon as I rebooted the pc the icon showed up in the tray. I killed the process and the icon went away. While I was retrieving the scan log a window popped up on the desktop that said:

fhmb 56 cef98[-rt gnhdfqwe 452 sdrfap [p
Run-time error '5':
Invalid procedure call or argument.

The same yellow triangle with the exclamation point was in the window to the left of the text if that means anything. So my problem remains. Here is the log for both SmitFraudFix and SUPERAntispyware:


SmitFraudFix v2.274

Scan done at 23:10:17.07, Wed 01/02/2008
Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files


IEDFix

IEDFix.exe by S!Ri


DNS



Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

**********************************************************

SUPERAntiSpyware Scan Log
Generated 01/03/2008 at 00:27 AM

Application Version : 3.4.1000

Core Rules Database Version : 0
Trace Rules Database Version: 0

Scan type : Complete Scan
Total Scan Time : 01:00:42

Memory items scanned : 156
Memory threats detected : 0
Registry items scanned : 6722
Registry threats detected : 0
File items scanned : 46532
File threats detected : 0

******************************************************

What can we try next?

#4 quietman7

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Posted 03 January 2008 - 08:21 AM

Please download SDFix by AndyManchesta and save it to your desktop.
alternate download
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Double click SDFix.exe and it will extract the files to %systemdrive%
  • (this is the drive that contains the Windows Directory, typically C:\SDFix).
  • DO NOT use it just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Open the SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load, the SDFix report will open on screen and also save a copy into the SDFix folder as Report.txt.
  • Copy and paste the contents of Report.txt in your next reply.
-- If this error message is displayed when running SDFix: "The command prompt has been disabled by your administrator. Press any key to continue..."
Please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\swreg IMPORT %systemdrive%\SDFix\apps\Enable_Command_Prompt.reg
Press Ok and then run SDFix again.

-- If the Command Prompt window flashes on then off again on XP or Win 2000, please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\FixPath.exe /Q
Reboot and then run SDFix again.

-- If SDFix still does not run, check the %comspec% variable. Right-click My Computer > click Properties > Advanced > Environment Variables and check that the ComSpec variable points to cmd.exe.
%SystemRoot%\system32\cmd.exe

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#5 pat666

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Posted 03 January 2008 - 05:08 PM

Hi again.

When I started the pc today the icon in the tray, of course, was still there. When I checked the running processes to kill it I noticed that Notedad.exe was also there. I killed the process pbxjr.exe first and the tray icon went away then I went in and stopped Notedad.exe. Am I correct in assuming that these are 2 different issues? Notedad.exe is in C:\Windows and C:\Windows\Prefetch.

After running SDFix when the pc rebooted report.txt displayed as did the pop up from the tray so I guess we need to try something else - hopefully we're getting closer though. This probably won't help but the process I killed after reboot to kill the icon was jwzui.exe (notedad.exe was not there).

Here is the report from SDFix - what's next? :thumbsup:


SDFix: Version 1.122

Run by Administrator on Thu 01/03/2008 at 03:33 PM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:


Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting...


Normal Mode:
Checking Files:

Trojan Files Found:

C:\21.TMP - Deleted
C:\PROGRA~1\WINDOW~1\RYKI - Deleted
C:\WINDOWS\system32\drivers\core.cache.dsk - Deleted
C:\WINDOWS\system32\explorer.exe - Deleted
C:\WINDOWS\system32\pac.txt - Deleted



Folder C:\Temp\tn3 - Removed

Removing Temp Files...

ADS Check:

C:\WINDOWS
No streams found.

C:\WINDOWS\system32
No streams found.

C:\WINDOWS\system32\svchost.exe
No streams found.

C:\WINDOWS\system32\ntoskrnl.exe
No streams found.



Final Check:

catchme 0.3.1333.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-01-03 15:40:15
Windows 5.1.2600 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

Remaining Files:
---------------

File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes:

Thu 9 Aug 2001 64,512 ...H. --- "C:\WINDOWS\system32\PackethSvc.exe"
Sat 28 Sep 2002 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sat 28 Sep 2002 401 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv10.bak"
Fri 12 Nov 2004 37,376 ...H. --- "C:\Program Files\Common Files\Adobe\ESD\DLMCleanup.exe"
Sat 28 Sep 2002 4,348 ...H. --- "C:\Documents and Settings\WayneM\My Documents\My Music\License Backup\drmv1key.bak"
Sat 25 Sep 2004 401 ...H. --- "C:\Documents and Settings\WayneM\My Documents\My Music\License Backup\drmv1lic.bak"
Sat 25 Sep 2004 400 ..SH. --- "C:\Documents and Settings\WayneM\My Documents\My Music\License Backup\drmv2key.bak"
Sat 28 Sep 2002 4,348 ...H. --- "C:\Documents and Settings\WayneM\Application Data\Real\Rhapsody\wmlicbackup\drmv1key.bak"
Fri 3 Feb 2006 401 A..H. --- "C:\Documents and Settings\WayneM\Application Data\Real\Rhapsody\wmlicbackup\drmv1lic.bak"
Sat 25 Sep 2004 400 A.SH. --- "C:\Documents and Settings\WayneM\Application Data\Real\Rhapsody\wmlicbackup\drmv2key.bak"

Finished!

#6 quietman7

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Posted 03 January 2008 - 05:49 PM

Your system is heavily infected with malware. One or more of the identified infections was a backdoor Trojan. Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge. Read the Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

Although the backdoor Trojan was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat and reinstall the OS - "When should I re-format?".

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#7 pat666

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Posted 04 January 2008 - 12:47 AM

Thanks for all the help, but I have to ask for a bit more. Previously I was running the programs you suggested on the infected computer and then transfering the reports via flash drive to another pc for posting here. I ran HijackThis and can't copy the log to the flash. When I look at the "properties" for the text file it says that it "opens with Notedad". I also can no longer copy text files from the clean pc to the flash - I get an error message saying that the flash drive is write protected.

Is there anything you can think of that might allow me to get a copy of the HijackThis log for posting? Is it okay to try to connect to Bleepingcomputer.com from the infected pc and try posting the log. It seems, if the pc is in such bad shape, connecting to the net is asking for more trouble.

Also, does this mean that my flash drive is toast? I can't delete any files from it or reformat it. Could I have spread the problem onto my "clean" pc by transfering the anti malware programs and transfering back the log files?

Please give me your thoughts on these issues. The infected pc had nothing very important on it so aside from the hassle of reformatting and reloading everything I'm okay with that if there are no other options, but now I'm worried about the other pc!

#8 pat666

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Posted 04 January 2008 - 01:25 AM

Please ignore my previous reply.....I am an idiot. The flash drive has a write protect switch on the side of it and at some point I accidentally moved it to write protect!

I'll post the HijackThis log on the other forum and link the log back here.

Thanks again for the help.

#9 quietman7

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Posted 04 January 2008 - 08:39 AM

Your hijackthis log is posted here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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