This is my first post here and I hope I can get some help. I have read through many many posts trying to find my specific problem and did find some helpful hints along the way, but alas, I haven't found my EXACT problem, so here goes:
When visiting a forum on the laptop a few days ago, I clicked on a link I wanted to read and suddenly firefox gave me a "server not found" error. I have not been able to get on the internet since.
Before you send me to the internet forum, check this out: I tried doing some pings to google.com, to my desktop pc and to my gateway ip's with no luck. I get "Destination Host Unreachable".
Let me back up, here are my specifics:
Laptop HP Pavilion dv1000
OS Win XP Pro, SP2
Mostly use Firefox
built in wireless
Home internet through ATT Uverse (fiber optic)
Their router is 2WIRE
So at first I thought I had a problem connecting to the internet, but now it looks like it might actually be a network problem. The other weird thing about all this is that both the wireless and ethernet icons in the status bar show connected and give me the connection speed when I hover over them. But, they are grayed out instead of being lit up. I have my laptop sitting here next to me with a cat5 cable plugged in and the wireless turned on, but am unable to ping anything.
I haven't installed anything recently either. My husband has been using the laptop a lot lately, just for reading in forums mostly. Here is a list of everything I have tried so far:
Rebooted the laptop
Reset the router
Clicked repair for both the wireless and local area connections
made sure that both ie and firefox are allowed in the firewall (which is Norton Security Online provided by Yahoo! Online Protection, came with my broadband)
set both ie and ff to autodetect proxy settings
cleared internet temp files and cookies through ie
ran ipconfig from cmd window and got "Windows IP Configuration" and then back to command prompt, no info listed at all (weird, right?)
did a ping to 127.0.0.1 and got "Reply from 127.0.0.1: bytes-32 time <1ms TTL-128" four times - I think that's good right?
So, sorry for the long post, but I hope all this detail will help someone to help me. We are very frustrated because we are used to having the laptop available to get on the internet wirelessly and it's driving me crazy to have to sit at the desk! Thanks so much to all!