Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Sync Problem With Wmp 11


  • Please log in to reply
9 replies to this topic

#1 Sumac

Sumac

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:07:52 AM

Posted 02 January 2008 - 01:12 PM

Hi,

Hope someone can help me with this. I have Windows Vista Home Premium. I just got a Zen Micro and can't get it to be detected with any of the Creative programs or WMP 11. I have contacted Creative and Microsoft but none of their solutions worked. I tried the zen on another computer with Windows XP and Windows Media Player 10 and it was detected with no problem. I am pretty sure that the problem is with WMP 11 but I can't uninstall it, and I can't install WMP 10 with WMP 11 on my computer. After looking at discussion forums at Creative's site I see a lot of people are having this problem, but I have not found a solution. Is there anyway to get WMP 10 on my computer? Any other solutions? I am getting really fed up. :huh: I have the latest firmware, and have tried everything Creative suggested. They now tell me I have to send my Zen in for repair! Microsoft was no help at all. The Zen is detected by the computer in device manager as other-MTP interface.

Thanks for any help you can give me.

BC AdBot (Login to Remove)

 


#2 SuperTruper

SuperTruper

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 06 January 2008 - 05:59 AM

Oh man, I bet you're frustrated. Hope I can help! First, I have never, and don't plan on doing what you're trying to accomplish. So, I don't know the ins and outs of the Zen. But, I deal with sync issues at work all the time, and can relate the issue to what I do.

Before we try to uninstall WMP 11, let's try something else. I take it you are syncing this through usb? If not, and using bluetooth, I'd try usb if you can. Bluetooth is much harder to set up with syncing. If it is through usb, I would first try deleting it's profile. In device manager, find where it is, and uninstall it. Alternatively, you can try uninstalling the USB Root Hubs under universal serial bus controllers, and then doing a restart. Make sure your mouse or keyboard isn't usb, otherwise when you uninstall one of the roothubs, anything usb will stop working until you restart your comp. After the restart, once you plug in the device, it will be recognized brand new again, so any corrupted or screwed up hardwire profiles it had in the past will be eliminated.

Try again. If that doesn't work, and you want to try the reinstall of WMP you should be able to uninstall it. If it's not under Programs and Features from the control panel view - try looking in "Computer" - "Program Files" and then it should be under Windows Media Player. Just delete the whole folder, and try installing it again. That SHOULD do it. ZEN support should handle the issue though. I don't even know what a Zen is, but they should have a higher tier that deals specifically with sync issues.

Good luck and hope that helps a little!

#3 Sumac

Sumac
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:07:52 AM

Posted 19 January 2008 - 02:06 AM

Thanks for the advice SuperTruper but it did not work. I think the usb is fine, the Zen is detected in device manager, but not with WMP or any of the Creative programs that are supposed to work with it. It also does not show up in windows explorer. From what I have read it seems that the problem is with WMP 11 in Vista. I am afraid to try to uninstall it because I am told that it is part of Vista's operating system.

If anyone has successfully uninstalled WMP 11 from Windows Vista, please let me know! Any other advice or solutions are greatly appreciated!

#4 Teenage.Zombiee

Teenage.Zombiee

  • Members
  • 831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Western Sydney, Australia.
  • Local time:10:52 PM

Posted 19 January 2008 - 02:28 AM

Can you see your Zen in windows explorer? Because if you can why don't you just right click all your music files and select send to> whatever the name of your Zen is listed as on your computer

Give it a try and Ill see if I can be of further assitance.

Teenage.Zombiee is back ! :halloween:


#5 Sumac

Sumac
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:07:52 AM

Posted 21 January 2008 - 12:45 AM

Thanks Teenage.zombiee, but it does not show up in windows explorer. The only place it shows up in is device manager.

#6 Teenage.Zombiee

Teenage.Zombiee

  • Members
  • 831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Western Sydney, Australia.
  • Local time:10:52 PM

Posted 21 January 2008 - 05:36 AM

Did you get a disk with your Zen?
Because me thi it could be something with drivers.

Also theres a strong possibiity your Zen might be faulty

Teenage.Zombiee is back ! :halloween:


#7 Sumac

Sumac
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:07:52 AM

Posted 22 January 2008 - 12:31 PM

I have upgraded to playsforsure firmware, and it's not supposed to need drivers to work with WMP 11. Also the drivers on the CD don't work with Vista but thanks for the advice. A lot of people are having this problem, I am sure I will eventually find a solution somewhere.

#8 Teenage.Zombiee

Teenage.Zombiee

  • Members
  • 831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Western Sydney, Australia.
  • Local time:10:52 PM

Posted 22 January 2008 - 02:12 PM

Contact Creatve again and see what they're doing about this problem.

Consumer electronics are a pain to deal with (I had a horrendous situation with Apple) and Im about to take on Nokia and 3 telco.
Its not something you should let slide so just chase up on it to find out what they'll do about it. :huh:

Teenage.Zombiee is back ! :halloween:


#9 Sumac

Sumac
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:07:52 AM

Posted 27 January 2008 - 10:30 PM

Creative's solution, after trying many things, is to send the mp3 in for repair. But it works fine on Windows XP with WMP 10, so I am sure it is not a problem with the mp3 player. I guess I am just not going to be able to use it with this computer. :huh:

#10 Teenage.Zombiee

Teenage.Zombiee

  • Members
  • 831 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Western Sydney, Australia.
  • Local time:10:52 PM

Posted 28 January 2008 - 05:46 AM

Its entriely up to you waht you'd like to do. I would demand creative let you swap the player that isn't vista compatible to replace it for one that is.
There is a strong possibility there is a bug in the firmware for your creative. So I'd send it back and see what happens with the next one.

Have you asked if they have recently updated their firmware?

Teenage.Zombiee is back ! :halloween:





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users