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Startup Error

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#1 steveon3


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Posted 01 January 2008 - 09:22 PM

I am running xp pro with sp2. Everytime I get "error loading C:\windows\system32\sprt_ads.dll acess is denied" when my computer starts up and loads to the point where you start using windows. I can click ok and it goes away and everything works as it is supposed to. I go to msconfig and on the startup tab it is checked for loading at startup. The line is "sprt_ads C:\windows\system HKLM\Microsoft\Software\Windows\CurrentVer..
I can uncheck it and click apply and reboot but it comes up saying the same thing when I get to my desktop. I looked in system32 folder but there is no file sprt_ads.dll. I tried starting up in safemode but the error message still comes up. I unchecked all startup items in msconfig and rebooted but it comes up again at startup and when i go back to msconfig, it is checked again. What program uses this so I can take care of this problem? Thanks in advance for any help you can give.

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#2 boopme


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Posted 01 January 2008 - 10:20 PM

This usually associated with a Rogue Spyware program such as IEDefender. They usually bring on Popup ads to entice you into buy said program or others. Are you having Popups?

Please follow these instructions How to remove the Smitfraud / Generic Zlob

Then do this:
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions and Let us know how it went.
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#3 hamluis



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Posted 01 January 2008 - 10:24 PM

Possible trojan, http://www.windowsvistaplace.com/trojanwin...spyware-removal,

Some kind of malware, http://www.castlecops.com/tk39483-superiorads.html

I don't find it on my system, so I doubt if it's a valid Windows file.


#4 steveon3

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Posted 02 January 2008 - 08:02 AM

Boopme here is the report from sSUPERAntiSpyware Scan Log

Generated 01/02/2008 at 07:33 AM

Application Version : 3.9.1008

Core Rules Database Version : 3371
Trace Rules Database Version: 1366

Scan type : Complete Scan
Total Scan Time : 00:26:13

Memory items scanned : 420
Memory threats detected : 0
Registry items scanned : 5918
Registry threats detected : 17
File items scanned : 25558
File threats detected : 11

Unclassified.Unknown Origin
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{10F3E8BD-257A-4702-A2F5-DC02055B068C}
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8E015787-B1E3-404a-95DE-3E71E1FA0305}

Adware.Tracking Cookie
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@msnportal.112.2o7[2].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@ads.pointroll[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@atdmt[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@doubleclick[2].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@specificclick[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@statse.webtrendslive[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@2o7[2].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@doubleclick[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@msnportal.112.2o7[1].txt
C:\Documents and Settings\Mahala_2\Cookies\mahala_2@specificclick[2].txt


Before i done this I tryed to find out what program was wanting to run this dll file "c:\windows\system32\sprt_ads.dll". I went into msconfig and shut down all of items in the SERVICE tab. Rebooted and the error message did not show up, but I had alot of guess work on which service items to mark manual or automatic, but I think I got most of that correct. Now when I reboot, the error message does not appear, but it is still in my list of things to select for startup in msconfig. I might have defeated my purpose by not enableing all of the items in SERVICE tab, which one of those might be requesting the "sprt_ads.dll" file. I have not found this file "sprt_ads.dll" on my computer with a search or going to the path where it is supposed to be by the error message, but i don't know what program is wanting to start this up

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