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program button hates me.


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#1 naval

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Posted 28 February 2005 - 10:11 PM

not sure if this is xp or utilities problem but:

this morning back on the computer again i noticed that the start menu > program button doesn't open. also a lot of the shortcuts on the desktop have dissappeared, mind you the less important ones, so this works for me.
I`m also noticing a slowness and kind of unresponsiveness to clicks when starting up apps. though this could be because the disk is 85% full.

yesterday spend hours trying out recommendations
cwsredder
aboutbuster
spybot-s&d
regseeker
junk file finder
(in this order)


previous to this two virus scans found almost nothing,
(mircotrend nothing, the panda net scan found two items, one in registry and one in program files)
the first two progs on the above list found nothing.
spybot found 39 things which i 'fixed' because i can feel safe with the recover option.
regseeker found 995 things which i left because i couldn't feel safe with its vague recovery option.
junk file finder found 4gb worth of junk files which seems likely because i`ve never used disk cleanup. however i left these for the moment too, as all day i`d read how people who have no idea like me have been messing up their computers deleting stuff the didn't understand.

my hd is almost full and sometimes constantly in use so i`m defragging a lot. once last night and this morning, so at least thats in good condition. i'm using the xp defrag program, and noticing that when its got rid of the red fragged files, it still keeps plugging away moving the blue unfragged masses around. however i have noticed that the completion scale isn`t really working, working slowly up to 49%, or there abouts, and then says it finished.


there have been no crashes at all, just i've read it`s good to keep your disk and registry clean, especially if you move files and change programs around a lot, which i do, but also there has been a slight increase in errors occuring, especially with windows player, and my mouse has been odd of late: the computer makes that noise as if i'm pulling out then putting back in mouses usb, during which time the mouse doesn't work.

this seems long but i want to give you a full picture. i`m using windows xp home, mcafee and sygate.
thanks for any help you can give me.

Edited by naval, 28 February 2005 - 10:12 PM.


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#2 phawgg

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Posted 28 February 2005 - 10:33 PM

spybot found 39 things which i 'fixed' because i can feel safe with the recover option.

This is a definate indication you had (or may still have) spyware/malware.

the disk is 85% full.

In winXP you need 15% of your hard drive to perform defrag. It is a fact that you are on the borderline of being able to continue using that
feature without compromise of it'd function.

junk file finder found 4gb worth of junk files which seems likely because i`ve never used disk cleanup

Follow through with recommendation of this program
( or action) will free a lot of space.
You can also free up space another way.
I suggest this:
It will require using no add-on program and will be safe for a start.

Set your PC to: show hidden files. Additional information here.

Reboot into Safe Mode
by tapping F8 continuously until the DOS screen appears.
press "Yes"at the dialog box.
Use the up arrow to choose safe mode.
Hit enter.
"OK" the choice.


Delete Temp Files
To clean out your temp files use:
Start-->Run-->type in: %temp% and press the ok button.
This should open up the temp directory that your machine uses.
Please delete all files and folders found in the temp folder.
If you get an error when deleting a file, skip that file and delete all the others.
Doing this in Safe Mode you should be able to delete all the files.


Reboot your computer to go back to normal mode.

Delete Temporary Internet Files use:
Start Button-->Internet Explorer-->Tools-->Internet Options-->General tab-->Delete Files button
Put a checkmark in Delete offline content.
Press the OK button. This may take quite a while, but when it is done your Temporary Internet Files will be deleted.


Empty the recycle bin.

Then see how much space your hard drive has available and do another defragmentation.

Reboot and see if that makes a difference.
patiently patrolling, plenty of persisant pests n' problems ...

#3 naval

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Posted 28 February 2005 - 11:40 PM

thanks so much phawgg,
really appreciate the response,
followed your directions but spookily enough, the temp file in safe mode was empty. ahhhhh, but just a minute, i got into windows in the administrator mode, should i have been using my usaul user? mmm
did the delete files in ie in normal mode, but there were no files in the garbage later either.
i had a quick look at find junk files and i think i got the decimal wrong yesterday, there was more than 400mb worth, sorry not 4gb. i still didn't delete anything though. i had a look through and sometimes there are some readme files, i think i might need to read them at some time. thats a relatively safe program to use though?

the program button is still not responding. why would that be??

#4 phawgg

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Posted 01 March 2005 - 04:06 AM

At this point, while I am not always inclined to suspect malware
at work, I think it would be appropriate to consider
posting a report that might help determine,
in all probability, whether there is
or not. Could possibly be.

Please read this and
follow it's tips.
How-to-post
patiently patrolling, plenty of persisant pests n' problems ...




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