Yes, the same result occurs with either the left or right Shift key and only wiith the letter S.
I appreciate the replies.
I downloaded and installed a new keyboard driver from Microsoft after first uninstalling the original driver. I uninstalled without rebooting, because that automatically reinstalls the same driver. I installed the new driver and then rebooted. Dell doesn't have a keyboard driver on their webite; Only the Microsoft Intellipro Driver could be found. That didn't work; I still have the same problem.
After the keyboard driver did not work, I also downloaded from Dell the chipset driver and installed it. That didn't work either, I still have the same problem after rebooting following the installation.
I could not find a motherboard driver on the Dell Support site - is this the same as the chipset driver? They do have a BIOS driver and a Diagnostics Utility. Dell doesn't have a Firmware or Utilities driver on their support site.
I don't know how to identify my current motherboard driver in Device Manager.
Any other suggestions? Thank you.
Edited by trekrichl, 01 January 2008 - 05:29 PM.