It's okay to ask for help and mention your problem here. The main thing we ask is that you take the HJT log to the appropriate forum. Our team of experts will only see your log if it is there which will speed up response time.
Please refer to the link in my signature for instructions on how to make a log and other informative news. It explains it all much better than I could.
Also, if a Moderator, like myself, sees a HJT log in the wrong place, we will just kindly move it so that it gets the attention it needs. We're all human and make mistakes. Additionally, please allow a little time for one of our experts to view the log and post their advice. We have a wonderful team that is gracious enough to volunteer their time and with so much garbage out there that infects our systems, we get a lot of logs. But I can assure you, no team is better than ours and they'll get you cleaned up faster than anyone.
We're modest, but honest.
Again, welcome aboard and we look forward to helping you in every way you need us.