Hello and welcome. What ANtivirus and Spyware tools do you have ? Have updated and scanned with them from safe Mode?
How to enter safe mode(XP)Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Please download and install SUPERAntiSypware
Free Home Version
and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions
, click "Yes
". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from HERE
and unzip into the program's folder.)
Under the "Configuration and Preferences
", click the Preferences
Click the "General and Startup
" tab, and under Start-up Options
, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked
Click the "Scanning Control
" tab, and under Scanner Options
, make sure the following are checked
(leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close
" button to leave the control center screen and exit the program.Do not run a scan just yet.Reboot your computer in "Safe Mode"
Launch the program and back on the main screen, under "Scan for Harmful Software
" click Scan your computer.
On the left, make sure you check C:\Fixed Drive
On the right, under "Complete Scan
", choose Perform Complete Scan
and click "Next
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK
".Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK
" and then click the "Finish
" button to return to the main menu.
If asked if you want to reboot, click "Yes"
and reboot normally.
To retrieve the removal information
after reboot, launch SUPERAntispyware again.
then click the Statistics/Logs
Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.
to exit the program.