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Posted 29 December 2007 - 07:37 PM
Posted 29 December 2007 - 08:44 PM
Posted 29 December 2007 - 10:11 PM
I keep my BootSafe in a Tools folder in My Documents, and have a shortcut to it in my start menu.
* Download BootSafe and save it to your Desktop (or any location of your choice)
* Double click the BootSafe icon to start the program
* Select which Safe Mode you wish to boot - Minimal, Networking (typical), or Repair
* Click the Reboot button
* Once you have booted into Safe Mode, you can perform any actions needed, such as scanning for viruses, spyware, adware, malware or repairing a system component
* When you have completed your tasks, simply run BootSafe again and select the Normal Restart option and click the Reboot button and your computer will reboot in Normal Mode
Posted 30 December 2007 - 04:38 PM
The link you've posted is incorrect
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
Do whatever tasks you require and when you are done reboot to boot back into normal mode.
How to start Windows in Safe Mode
Posted 30 December 2007 - 08:07 PM
Edited by boopme, 30 December 2007 - 08:09 PM.
Posted 31 December 2007 - 09:25 AM
Bleepingcomputer Malware Response Team
Posted 31 December 2007 - 01:04 PM
Hi again , actually I meant the link was broken as you have now stated. On closer look bleeping and forum are spelled wrong. But now I know where your going. Here is the link that will work
I also wanted to be sure you meant Windows XP (Also DO NOT force safe mode for any reason)
How to remove VirusProtect or Virus Protect (Removal Instructions)
If you cannot get to safe mode run Superantispyware first in normal then the link in normal.
After some things are removed you may be able to try them again in safe mode. Either way post back the ScanLogs.
Download SUPERAntiSpyware , Free Home Version. Save to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.
Now reboot into Safe Mode:(If you still cannot access Safe Mode then go on to the next step)....
NOW Scan with SUPEROpen from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Posted 31 December 2007 - 01:18 PM
Posted 31 December 2007 - 09:49 PM
Hello Copeland. You are OK to run all of these. If you want to disable Norton while running these that's fine. I believe you can right click the Norton icon on the system tray (by clock) amd select disable. No one product is ever 100 % so sometimetimes you will needothers. Actually I had a couple more for you to run. But seeing as you had some difficulty i figured start with these...Dig It !
Run those I gave you VirusProtect removal then Super,they will work with you machine. Post back the logs please and we can see how your doing. Let us know if the popups stop and machine is running better.
We appreciate your coming to BC.
Posted 31 December 2007 - 10:04 PM
Posted 01 January 2008 - 03:31 PM
Glad to hear it ...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.
The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click the "More Options" Tab.
Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Posted 01 January 2008 - 04:07 PM
Posted 01 January 2008 - 04:32 PM
Edited by Dialer, 01 January 2008 - 07:13 PM.
Posted 01 January 2008 - 08:20 PM
Uhhhhh, I'm not the cavalry but I am on dialup and at one time used NetZero, which is probably similar to what Juno has now. The problem with NetZero and similar services, paid or free, is that they require you to download their software and force you to go through their page to get onto the internet. This third-party software usually results in major bloat on your computer, which can then contribute to slow desktop loading.
Have you taken a look to see what runs at startup? You can access the programs info through your Control Panel (I forget how to do it in XP now that I'm on Vista) and the services through the Task Manager. You might well have far more running than you want or need. To uninstall unwanted programs, go to the add/remove page in your Control Panel.
ETA link at mvps.org for How To: Determine what Services are running in Windows XP, as well as lots of other helpful info on that page.
Posted 01 January 2008 - 08:44 PM
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