Posted 28 February 2005 - 10:07 AM
Greetings, I am a very inexperienced computer user, retired, I use it for letters and of course for Internet access. I have installed AvtiVir, Ad-Aware, Spybot and Spyware blaster. Have an HP w/Windows XP Home ed,XP1. Had problems last week w/pages half loading, Very slow connection to internet. Called Tech support where I bought computer, they had me check all kinds of things, could not find out problem. Had me do System Recovery. Of course I lost all info saved including my Favorite lists!. Now to my problem: Did Anti-Vir scan. In Box the following came up. Heuristic/Java/DowmLoader, then in pop-up box: motdeusr.zip, then package_9.cab, then motdeusr.zip. All with the message This archive contains one or more infected files. Infected files in archives will not be deleted or repaired. Would you like to receive this message for each archive with infectd files? (yes)
I then did deep scan with Ad-Aware, this scan gave me 2 long addresses with the message that they contain suspicious code, Heuristic/Java/DownLoader, pre selected deny access. I(not knowing what to do) put them in Quarantine. No problen w/Spybot.
I have no idea what to do or what is happening. I don't even know what an archive is or where to find a file, can anyone help direct me or do I need to have a tech come here to fix my machine? I'm dangerous left to myself with this machine. Thanks in advance, Karlie