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Broken Ethernet Port- Warranty Covered?


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#1 Juha

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Posted 28 December 2007 - 10:22 PM

Hi,

I was using my laptop (Acer Aspire 5610) which was connected to the Internet via the Ethernet port, and my sister just run through the wire and the thin 'yellowish/golden' wires (in the lower inside part of the ethernet port) have broken and some become twisted. I can no longer connect... I tried correcting the twisted 'wires' and it managed to work for some time before I got disconnected especially when I make the slightest movement. Through frequent 'correction' I managed to break some more 'wires'! Anyone knows if this might be covered by the warranty? If it is, is it easier/cheaper to just take it to a laptop repair shop than send to Acer (repair centre in another city)? If it is cheaper to repair in the local repair shop I would rather take it there than stand the hassle of sending the laptop by post and probably waiting for some time to get it back (Unless Acer comes and picks up the laptop- I am in England).

Thanks

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#2 dc3

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Posted 28 December 2007 - 10:52 PM

I don't think your warranty is going to cover something that you broke. The warranty usually only covers workmanship and parts.

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#3 Juha

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Posted 28 December 2007 - 11:44 PM

Thanks for the reply dc3. So, if I call and tell them what happened they'll probably say 'we're sorry that's your own fault' or what? Will it be a big job/expensive @ the repair shop?

#4 dc3

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Posted 29 December 2007 - 12:47 AM

If it wasn't a problem with workmanship or their parts they are going to tell you that they will not cover that repair under your warranty. Most shops that I know of charge between $50 - $60 per hour, yes it could get to be expensive...if they could get the part/s. If you know someone with tech skills that would be willing to try soldering those wires back together.

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#5 klink1956

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Posted 29 December 2007 - 07:51 AM

Do you have a PCMCIA Card slot on the laptop?
If so buy a card. Wired or wireless.
Much cheaper than haviing a mobo fixed or replaced.
And so easy to do.

http://www.newegg.com/Store/SubCategory.as...ptop-Networking

Then there is the usb to network adapters also wired and wireless
Even easier

http://www.newegg.com/Product/ProductList....amp;x=0&y=0

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#6 usasma

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Posted 29 December 2007 - 08:05 AM

Did you purchase an extended warranty when you bought the computer? Did the warranty specifically cover accidental damage? If so, then it's likely that they'll fix it. If not, then it's likely that it'll be perceived as accidental damage and won't be covered under the warranty.

In general, service centers replace parts rather than repair them - so it's usually more expensive at a service center than at a small, local shop that works on the innards.

The laptop has built in wireless, so you could add a wireless router to your ethernet and connect that way.
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#7 Juha

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Posted 29 December 2007 - 10:22 AM

No I didn't buy extended warranty, so guess I'm stuck with the usual 1 year warranty. I can connect wireless... but wanted this fixed for future convenience. Perhaps I'll take it to for repair some time later.

Anyway, many thanks for the replies

#8 T

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Posted 30 December 2007 - 02:13 PM

I would check out Klink's recommendation, a usb or pcmia card for this kind of thing would be really cheap, and an easy fix.

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