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Avg Found Js/psyme And Dropper.small


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7 replies to this topic

#1 bodine76

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Posted 28 December 2007 - 09:38 PM

hi

i just got my computer wiped clean a few weeks ago due to some virus issues. Everything has been great until today. I clicked on a questionable link, and when i did, AVG stated that I had the js/psyme and dropper.small viruses. However. the program is not able to remove them. I get an error message stating action failed, error while handling file.

What do I do now?

I have a dell dimension 4600 with XP.

Thanks

Jeff

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#2 bodine76

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Posted 28 December 2007 - 09:40 PM

also, just an fyi

i was running mcafee, but the place who restored my system replaced it with avg...said mcafee no good

is this true??

#3 bodine76

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Posted 28 December 2007 - 09:49 PM

just tried something....now please realize that i do not know squat about computers.

i went into regedit and located both of the virus files. i deleted them.

rebooted and still cannot delete the viruses from vault

Edited by bodine76, 28 December 2007 - 09:50 PM.


#4 boopme

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Posted 28 December 2007 - 11:51 PM

First if you edit the rgeistry you need to have a backup as a mistake here can make your PC unusable. Recommend ERUNT..Registry Backup Tool

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Reboot PC to Normal.

Please ask any needed questions and Let us know how it went.
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#5 bodine76

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Posted 29 December 2007 - 11:41 AM

I did what you suggested. but, when I was running super in safe mode my machine froze. this always happens when I run in safe mode.atf ran ok' but froze before super done. running super now in reg mode and will post log.

#6 quietman7

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Posted 29 December 2007 - 12:11 PM

Did your scan provide a specific file name associated with this malware threat and if so, where is it located (full file path) at on your system?
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#7 bodine76

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Posted 29 December 2007 - 01:12 PM

I gave up and took my comp back to the tech who wiped it a few weeks ago. he recommended that I uise kapersky from now on as my anti-virus since I d/l a lot. thanks for the help.

#8 quietman7

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Posted 29 December 2007 - 03:06 PM

Kaspersky is not enough.

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.

"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
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