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Help Me! I Have A Virus Problem.


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3 replies to this topic

#1 rush3r_8

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Posted 28 December 2007 - 03:35 PM

I definitely have Vondemonte and trojan downloader. Zlob, even some other viruses I don't know, in my computer. I used Super AntiSpyware, AVG, Smitfraud, Vundofixer.exe, Spyware Doctor, and finally Ad-aware. Ad-aware seems to find the Vondemonte and Zlob malwares, but the others can't find them. Ad-aware can't even destroy them. Please help me destroy these malwares. I don' know what to do. My computer is almost normal, however, the only evidence you can see a virus is when you occasionally go to a site and the website goes to some advertisements. It gets really annoying. I heard I should use Hijack or something. What should I do to get rid of these viruses? I would appreciate it, thank you for whomever is reading this.

Edited by rigel, 28 December 2007 - 03:49 PM.
Mod edit ~ moved to a more appropriate forum


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#2 quietman7

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Posted 28 December 2007 - 04:14 PM

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.

Configure SUPERAntiSpyware as follows:
  • Launch the program.
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen, update your definitions and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 rush3r_8

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Posted 30 December 2007 - 08:59 PM

Okay, Quietman, I did everything you asked me to do. I used all in safemode: the Vundofix.exe, Vundobegone, ATF Cleaner, and configured and used Super Antispyware . I used Vundofix.exe five days ago before posting this, and it found and destroyed some infections. I used the Vundofix.exe and Vundobegone like you told me but found nothing. Super Antisoftware found Vundo variant, however, I knew this was going to happen. Everytime i scan with SuperAnti Software, it always finds another Vundo variant. I still have a virus in my computer. I checked by using Adware and Spybot Search and Destroy, and both found Vundo virus but can't destroy it. Adware still found the Win32 trojan downloader. Zlob and Vundomonte, while Spybot search and destroy found the Vundo. generic but couldn't remove it. I will give you the log file for the respective softwares I used: Vundofix.exe, Superantisoftware, and Hihack this.

VUNDO FIX.EXE.

Checking Java version...

Java version is 1.5.0.10

Scan started at 10:07:10 PM 12/26/2007

Listing files found while scanning....

C:\windows\system32\ieofpygv.dllbox
C:\WINDOWS\system32\NCTRMFile.dll

Beginning removal...

Attempting to delete C:\windows\system32\ieofpygv.dllbox
C:\windows\system32\ieofpygv.dllbox Has been deleted!

Attempting to delete C:\WINDOWS\system32\NCTRMFile.dll
C:\WINDOWS\system32\NCTRMFile.dll Has been deleted!

Performing Repairs to the registry.
Done!

VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.10

Scan started at 1:08:18 PM 12/27/2007

Listing files found while scanning....

No infected files were found.


VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.10

Scan started at 12:39:24 AM 12/28/2007

Listing files found while scanning....


Beginning removal...

VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.10

Scan started at 5:28:00 PM 12/30/2007

Listing files found while scanning....


SUPER ANTISOFTWARE LOG
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2007 at 05:12 PM

Application Version : 3.9.1008

Core Rules Database Version : 3368
Trace Rules Database Version: 1365

Scan type : Complete Scan
Total Scan Time : 02:38:58

Memory items scanned : 171
Memory threats detected : 0
Registry items scanned : 5342
Registry threats detected : 6
File items scanned : 46698
File threats detected : 0

Adware.Vundo Variant
HKLM\Software\Classes\CLSID\{89AD4D75-2429-462e-BD4E-443F233F6033}
HKLM\Software\Classes\CLSID\{A95B2816-1D7E-4561-A202-68C0DE02353A}
HKCR\CLSID\{89AD4D75-2429-462E-BD4E-443F233F6033}
HKCR\CLSID\{89AD4D75-2429-462E-BD4E-443F233F6033}\InprocServer32
HKCR\CLSID\{A95B2816-1D7E-4561-A202-68C0DE02353A}
HKCR\CLSID\{A95B2816-1D7E-4561-A202-68C0DE02353A}\InprocServer32

HIJACK THIS
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:55:42 PM, on 12/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\acs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iolo\Common\Lib\ioloDMVSvc.exe
C:\WINDOWS\System32\Tablet.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\WINDOWS\system32\khooker.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\medichi2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ACU] "C:\Program Files\Airlink101\AWLL4030\ACU.exe" -nogui
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\system32\khooker.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Medichi2] medichi2.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) - http://www.sis.com/ocis/OSInfo.cab
O16 - DPF: {16095503-786F-4097-AED6-5D567A26D760} (SiS_OCX Control) - http://www.sis.com/ocis/SiSAutodetectNT.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1194963808417
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1194963673823
O20 - AppInit_DLLs: murka.dat
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: awtronn - awtronn.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\System32\acs.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo DMV Service (ioloDMV) - Unknown owner - C:\Program Files\iolo\Common\Lib\ioloDMVSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\System32\Tablet.exe
O23 - Service: Windows Defender (WinDefend) - Unknown owner - C:\Program Files\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: Windows Live OneCare (winss) - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\winss.exe (file missing)

--
End of file - 9778 bytes

#4 boopme

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Posted 30 December 2007 - 10:16 PM

Hello Your Java is outdated and the older versions are a security risk.
Clear all previous and install latest version.

Start>[ b] Settings [/b] >Control Panel > Add /Remove Programs
Be sure the box at top,show updates is Checked.
Uninstall (Remove) any thing named JAVA

Then clear the JAVA Cache
To Clear the Java Runtime Environment (JRE) cache, do this:
Click Start > Settings > Control Panel.
Double-click the Java icon.
-The Java Control Panel appears.
Click "Settings" under Temporary Internet Files.
-The Temporary Files Settings dialog box appears.
Click "Delete Files".
-The Delete Temporary Files dialog box appears.
-There are three options on this window to clear the cache.
Delete Files
View Applications
View Applets
Click "OK" on Delete Temporary Files window.
-Note: This deletes all the Downloaded Applications and Applets from the cache.
Click "OK" on Temporary Files Settings window.
Close the Java Control Panel.
You can also view these instructions along with screen shots here.
http://www.java.com/en/download/help/5000020300.xml
Reboot PC

Now go here
http://www.java.com/en/download/manual.jsp
Install the Latest version currently (Version 6 update 3)
Preferably use the OFFLINE installation link and foll the instructions.

NOW Repost your HJ Log HERE

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Click New Topic, give it a name and post it.

Edited by boopme, 30 December 2007 - 10:17 PM.

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