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Viruswebprotect Problems


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3 replies to this topic

#1 SandiG

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Posted 27 December 2007 - 10:05 AM

Hello and I am so glad I have found this forum! I have been infected with viruswebprotec and after numerous attempts to clean and delete using Sitfraudfix the problem continuously returns. I am at my whits end with this and don't know what to do from here. It keeps reinstalling itself on my computer. I am continuously getting pop ups telling me somebody is trying to access my computer, I also get a netsky 32 something message, my IE gets hijacked and directs me to a couple of differant websites for pc cleaner. Please help.

Thank you for all you do.

Sandi

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#2 boopme

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Posted 28 December 2007 - 11:33 PM

Hello SandiG welcome to BC.
Please run these applications
Download SDFix and save it to your Desktop.
Double click SDFix.exe and extract the files C:\SDFix,the Drive that contains the Windows Directory.
Reboot your computer into Safe Mode.... From your normal account
How to enter safe mode(XP)
Using the F8 Method

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with your reply.

Now Download Attribune's ATF Cleaner . Save to desktop .. DO NOT run yet.
Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
NEXT:
Download Dr.Web CureIt& save it to your desktop. DO NOT perform a scan yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Scan with Dr.Web CureIt as follows:
Double-click on cureit.exe to start the program. (ignore any prompts to update or check for a new version)
When the Dr.Web opens, an "Express Scan of your PC" notice will appear.
Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
Once the short scan has finished, Click Options > Change settings
Choose the "Scan tab" and UNcheck "Heuristic analysis"
Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
When done, a message will be displayed at the bottom advising if any viruses were found.
Click "Yes to all" if it asks if you want to cure/move the file.
When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".(This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
Save the DrWeb.csv report to your desktop. (You can use Notepad to open/view the DrWeb.cvs report)
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply.
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#3 SandiG

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Posted 29 December 2007 - 09:07 AM

Thank you so much for the help!!! I ran the programs you asked me to and so far so good. Here is the log you asked for.

Process.exe;C:\Documents and Settings\Codeman\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\Codeman\Desktop\SmitfraudFix;Tool.ShutDown.11;Incurable.Deleted.;
Process.exe;C:\Documents and Settings\user\Desktop\SDFix\apps;Tool.Prockill;Incurable.Moved.;
Process.exe;C:\Documents and Settings\user\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\user\Desktop\SmitfraudFix;Tool.ShutDown.11;Incurable.Moved.;
CoffeeTycoon_Setup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
Out_Of_Your_Mind-v1_0-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
reSetup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Deleted.;
A0044791.exe;C:\System Volume Information\_restore{A59B5C2C-3103-46DA-8A2A-6E67195502AA}\RP269;Tool.Prockill;Incurable.Moved.;
A0044829.exe;C:\System Volume Information\_restore{A59B5C2C-3103-46DA-8A2A-6E67195502AA}\RP269;Tool.Prockill;Incurable.Moved.;
A0044876.exe;C:\System Volume Information\_restore{A59B5C2C-3103-46DA-8A2A-6E67195502AA}\RP269;Tool.Prockill;Incurable.Moved.;
A0044894.exe;C:\System Volume Information\_restore{A59B5C2C-3103-46DA-8A2A-6E67195502AA}\RP269;Tool.Prockill;Incurable.Moved.;

#4 quietman7

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Posted 29 December 2007 - 09:35 AM

attempts to clean and delete using Sitfraudfix the problem continuously returns

Delete your version and reuse as follows:

Please print out and follow the generic instructions for using "SmitfraudFix".
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Go to Start > Control Panel > Display. Click on the "Desktop" tab, then the "Customize Desktop..." button.
Click on the "Web" tab, then under Web Pages, uncheck everything and look for any of the following:
  • Security Info
  • Warning Message
  • Security Desktop
  • Warning Homepage
  • Desktop Uninstall
If present, select each entry and click the Delete button.
Also, make sure the Lock desktop items box is unchecked. Click "Ok", then "Apply" and "Ok".

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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