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[need Help Fast!] Keylogger


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#1 Murasame Assassin

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Posted 26 December 2007 - 09:19 PM

All I have to say is I'm glad editing cannot be done on this forum.
I need help removing keyloggers because my step-brother messed up big-time.

Also due to the problem being a keylogger there is a moderate chance of the hacker causing problems with my account on this website.
Please help fast.

EDIT: It seems the forums changed a little since last time.. Now you can edit.
Please take a screenshot of this post as it may be edited by the hacker at anytime.

Edited by Murasame Assassin, 26 December 2007 - 09:20 PM.


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#2 quietman7

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Posted 27 December 2007 - 09:54 AM

I need help removing keyloggers because my step-brother messed up big-time.

What do you mean by that statement? How do you know you have a keylogger? What program alerted you to its presence?

Keylogging programs can be legitimate but their related files are often detected by anti-virus or anti-malware scans as a "RiskTool", "Hacking tool, "Potentially unwanted tool" or even a "Trojan". These types of programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. Potentially unwanted does not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus and anti-malware utilities cannot cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

If you did not install this program, is it possible that another member of your family installed it?
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#3 Murasame Assassin

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Posted 27 December 2007 - 02:13 PM

My family are big online gamers and someone linked to a website and my step-brother followed.
A keylogger was installed and they are using it to steal information from the game most commonly played by my family. So none of us can use that computer without getting our accounts hacked.

We know it was installed because our family member's character was online when the real player was less than a foot away.
The hacker kept insisting that he was the "real" player...
Need any more info?

#4 quietman7

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Posted 27 December 2007 - 03:56 PM

In many cases, online gaming sites are infested with a smörgåsbord of malware and an increasing source of system infection. They can lead to other sites containing more malware which you can inadvertently download without knowledge or consent. Users visiting such sites may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. Gaming sites can put you at risk to fraud, phishing and theft of personal data. Even if the gaming site is a clean site, there is always the potential of some type of malware making its way there and then onto your system.

Keyloggers are very dangerous because they can steal sensitive information. If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

Your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the keylogger has been removed the computer is now secure. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat and reinstall the OS - "When should I re-format?".

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with Dr.Web CureIt as follows:
  • Double-click on cureit.exe to start the program. (ignore any prompts to update or check for a new version)
  • When the Dr.Web opens, an "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop. (You can use Notepad to open the DrWeb.cvs report)
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply.
Then perform at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
BitDefender Online Scanner <- Add a check by "Autoclean" and choose the option to "Quarantine".
ESET Nod32 Online Scanner <- Vista compatible but Internet Explorer must be Run as Administrator.
F-Secure Online Scanner. <- Follow the directions on the F-Secure page for proper Installation. (also checks for rootkits) (Vista compatible)
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