Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can Not Stay Logged On - Xp Home


  • Please log in to reply
1 reply to this topic

#1 rskeeterb

rskeeterb

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:03:58 PM

Posted 26 December 2007 - 01:33 PM

This all happened on an HP computer. Have recently seemed to have become infected with a virus. I am running the Verizon Internet Security Package (VISP). Logged off one day and all was running fine. Logged in the next day and the VISP would not start. Contacted Verizon and went thru the Uninstall of the VISP, which seemed to go fine. When we tried to reinstall it from their website, I started getting popups to the point that the reinstall apparently did not successfully complete. At this time I was elevated to another Verizon group and while this was happening, I logged off and tried to log back in and the following occurred - It took a long time for the login screen to appear, I would login under my userid (admin permissions) and I got the desktop, but after about 15 seconds I got the error something like 'hp.exe DLL failed to initialize', the screen goes blank and the machine reboots. The Verizon folks tried to remedy the problem, but could not and left me on my own. Basically I can not login the normal way. I can, however login in Safe Mode, but have not been able to figure out what the problem. I have recovered (non destructive) and the problem still exists. I have searched the web (and have not been able to find out exactly what the hp.exe does) to no avail and was hoping this forum could help. If possible, I would like to not have to do a destructive reinstall the OS. Any help would be apreciated and thanks ahead of time.

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:58 PM

Posted 26 December 2007 - 01:46 PM

hp.exe is a process associated with RunnerEXE Application from Hewlett-Packard. While legit it is not necessary. Most of the security suites offered by IP's , though free, are not that good. You would be better served trying different products listed here
Mark
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users