Posted 26 December 2007 - 01:33 PM
This all happened on an HP computer. Have recently seemed to have become infected with a virus. I am running the Verizon Internet Security Package (VISP). Logged off one day and all was running fine. Logged in the next day and the VISP would not start. Contacted Verizon and went thru the Uninstall of the VISP, which seemed to go fine. When we tried to reinstall it from their website, I started getting popups to the point that the reinstall apparently did not successfully complete. At this time I was elevated to another Verizon group and while this was happening, I logged off and tried to log back in and the following occurred - It took a long time for the login screen to appear, I would login under my userid (admin permissions) and I got the desktop, but after about 15 seconds I got the error something like 'hp.exe DLL failed to initialize', the screen goes blank and the machine reboots. The Verizon folks tried to remedy the problem, but could not and left me on my own. Basically I can not login the normal way. I can, however login in Safe Mode, but have not been able to figure out what the problem. I have recovered (non destructive) and the problem still exists. I have searched the web (and have not been able to find out exactly what the hp.exe does) to no avail and was hoping this forum could help. If possible, I would like to not have to do a destructive reinstall the OS. Any help would be apreciated and thanks ahead of time.