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Slow Pc And Several Error Messages


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#1 missmuffit47

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Posted 26 December 2007 - 09:56 AM

I have a laptop that was preloaded with Norton Anti virus software I let it run until the trial finished then i tried my ISP free security software (Virgin Media's PC Guard) but had some problems with that so I went back to AVG antivirus along with Spybot, Now when I boot up the PC it is slow then when it finishes booting I get the message........ Rps-exe unable to locate component (in title bar of the box) in the body of the box the message says .... INRH-DLL not foundr einstall may solve the problem, I click OK then get ...ZK RUNONCE.exe unablr to locate component ....... I un/reinstalled Spybot but made no difference.
I uninstalled Norton via Control panel as I was not aware there is a tool for it's removal (I do not know what version Norton was now)
I have asked this question on PC advisor and someone recommended I come here, can anyonr help?
Use Win XP home sp2


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#2 Queen-Evie

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Posted 26 December 2007 - 10:33 AM


Download and run the Norton Removal Tool (clickable link)


The tool covers 2003-2008.
Running the removal tool may not solve all your issues, but it will get
the remnants of Norton off you computer.

Preloaded Norton-was it antivirus only or was firewall also included? If included and you uninstalled, what firewall are you currently using?

Edited by Queen-Evie, 26 December 2007 - 10:38 AM.


#3 missmuffit47

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Posted 26 December 2007 - 10:51 AM

Thanks Queen-Evie
The Norton was the complete security suite, I now use just the one that is included with win XP, is this OK?

#4 missmuffit47

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Posted 26 December 2007 - 01:27 PM

found the error message was being caused by an old application of PC Guard, I do not know exactly what it was but after getting rid of some files that had been left after uninstalling software, the problem is solved.
Thanks :thumbsup:

#5 garmanma

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Posted 26 December 2007 - 01:49 PM

Thanks Queen-Evie
The Norton was the complete security suite, I now use just the one that is included with win XP, is this OK?

If you are referring to the firewall, it's adequate, but there are other choices listed here
http://www.bleepingcomputer.com/forums/topic3616.html
Mark
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why won't my laptop work?

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#6 garmanma

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Posted 26 December 2007 - 02:19 PM

Rereading your post, you might be infected, nrh.dll is not listed anywhere which is a cause for concern. Installing an anti-virus program, after the fact, does not always work. Kind of like closing the barn door after the horse got out. I recommend posting hereand maybe read this The people that frequent that forum will give you better guidance. It's located further down the main forum page
Mark
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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