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E-scan


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4 replies to this topic

#1 Manoj-p

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Posted 26 December 2007 - 06:46 AM

Recently as my previous e-scan licence expired I purchased a new licence. I uninstalled the old version and re-installed the new version and got it registerd for 1 year.

The e-Scan Monitor is not loading since then. The error messege is "Anti-virus kernel loading failed, Monitoring can not start"

I have uninstalled and re-installed the software 3 times and the problem still remains.

The updates are downloaded regularly and no issues with that. The on demend virus scanning is performing normally.

I have the following protection programmes installed. The last installation of e-scan worked perfectly with all the below mentioned protection programmes.

1. Ad-aware SE
2. Spybot
3. Comodo-spyware
4. windows defender
5. Spyware blaster

Also i have installed start-up inspector.

Could there be a clash. I am not sure.

The e-scan support did not help much.

Please advise.

Thanks

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#2 quietman7

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Posted 26 December 2007 - 03:46 PM

None of your listed tools should be causing any conflics. If MWTI Support cannot provide the assistance to resolve this issue, you should consider asking for a refund and replace it with another anti-virus.
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#3 Manoj-p

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Posted 27 December 2007 - 05:36 AM

Any idea what could be causing this error???

#4 quietman7

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Posted 27 December 2007 - 09:35 AM

No. I have only seen that error associated with Kaspersky Anti-virus.
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#5 Turnips

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Posted 01 January 2008 - 05:34 AM

I'm not an expert on these things, but I'd recommend using a different AV, like McAfee or Kaspersky. Or if you want a free one, AVG or Avast.




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