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Help! Major Problem With My Computer!


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12 replies to this topic

#1 noobiie

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Posted 24 December 2007 - 11:41 PM

something is really wrong with my computer;
i think it has spyware or something.

sometimes when i am using firefox,
an internet explorer pops up and says
"your computer is infected with spyware,
click here to scan now"
(the website is something called malware alarm)

& also,
when i am using firefox,
it sometimes creates multiple tabs
when i did not click the "new tab" button

PLS HELP!

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#2 boopme

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Posted 25 December 2007 - 11:22 PM

Hello,happy holidays and welcome.
Have you tried to scan from Safe Mode. The limited services allowed to run in this mode should disable the malware for removal.
How to start Windows in Safe Mode

Next: Download SUPERAntiSpyware ,Free Home User version

Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from HERE and unzip into the program's folder.)
Under the "Configuration and Preferences", click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program.

Do not run a scan just yet.
Reboot into Safe mode,

Scan with SUPERAntiSpyware as follows:
Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#3 noobiie

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Posted 26 December 2007 - 10:33 AM

hi there.

thanks alot for the quick reply & great help
here is the log u requested:

Registry items scanned : 6561
Registry threats detected : 5
File items scanned : 83037
File threats detected : 111

Trojan.WinFixer
C:\WINDOWS\SYSTEM32\SSTQN.DLL
C:\WINDOWS\SYSTEM32\SSTQN.DLL
HKLM\Software\Classes\CLSID\{EE252D41-4294-4858-90DA-C75ADB90FCE7}
HKCR\CLSID\{EE252D41-4294-4858-90DA-C75ADB90FCE7}
HKCR\CLSID\{EE252D41-4294-4858-90DA-C75ADB90FCE7}\InprocServer32
HKCR\CLSID\{EE252D41-4294-4858-90DA-C75ADB90FCE7}\InprocServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EE252D41-4294-4858-90DA-C75ADB90FCE7}

Adware.Tracking Cookie
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@imrworldwide[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-youtube.hitbox[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@maxserving[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@track.effiliation[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@smileycentral[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@statcounter[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.burstnet[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@questionmarket[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@stats.sellmosoft[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@try.starware[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@precisionclick[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.juzzweb[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@perf.overture[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@specificclick[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@hitbox[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@jamster.com[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@clicksor[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@giftscom.122.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@serving-sys[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.smartadserver[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@richmedia.yahoo[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.zanox[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@server.iad.liveperson[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@overture[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.bridgetrack[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www6.addfreestats[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.soundtracklyrics[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@revenue[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@msnaccountservices.112.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-dig.hitbox[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adlegend[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@247realmedia[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@sixapart.112.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@trafficmp[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.roiworld[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@media.adrevolver[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adserver.adreactor[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.w3counter[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@xxxblackbook[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@server.iad.liveperson[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@fl01.ct2.comclick[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-zoomerang.hitbox[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-nestleusainc.hitbox[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad-indicator[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@microsoftwlsearchcrm.112.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@track.searchignite[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@h.starware[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@doubleclick[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@server.cpmstar[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.media-servers[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@atdmt[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad1.dmcmedia.co[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-globalgamingleague.hitbox[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@mediacorp[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.mediamayhemcorp[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-friendster.hitbox[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@atwola[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@mywebsearch[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@forum.mediacorp.com[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.addynamix[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adecn[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.realtechnetwork[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@cz5.clickzs[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@windowsmedia[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.blog[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@statsgod[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@clicknetwork[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.ticketsnow2[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.admedia365[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ehg-yahoo.hitbox[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@creative.adsrevenue[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@3.adbrite[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@accessexcellence[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.adnetinteractive[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.nexon[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ad.yieldmanager[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adbrite[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adbrite[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adinterax[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adopt.euroclick[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.adbrite[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.adbrite[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.adbrite[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.associatedcontent[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.cartoonnetwork[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.gamesbannernet[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.newgrounds[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.stardoll[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@ads.techguy[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adserver4.teracent[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adserver5.teracent[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@adv.yesasia[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@apmebf[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@atdmt[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@atdmt[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@counter.surfcounters[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@craziiegurlxxx.blogspot[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@doubleclick[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@fastclick[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@freecodesource.advertserve[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@image.masterstats[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@msnportal.112.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@pitchforkmedia[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@tacoda[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@tremor.adbureau[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.everyclick[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.gamesbanner[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.googleadservices[5].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.zanox-affiliate[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@zedo[1].txt

#4 quietman7

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Posted 26 December 2007 - 10:41 AM

Please print out and follow the generic instructions for using "SmitfraudFix".
(If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!)
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.

Also let us know how your computer is running and if your getting any more pop up alerts.
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#5 noobiie

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Posted 27 December 2007 - 06:44 AM

hi again.

i've downloaded VundoFix & followed the instructions for using it.
here is the text file u have reqeusted:

VundoFix V6.7.7

Checking Java version...

Java version is 1.4.2.3
Old versions of java are exploitable and should be removed.

Scan started at 18:42:09 27/12/2007

Listing files found while scanning....

C:\WINDOWS\system32\aglqmzok.dll
C:\windows\system32\aglqmzok.dllbox
C:\WINDOWS\system32\boqvsdnv.exe
C:\WINDOWS\system32\fshuuvai.exe
C:\WINDOWS\system32\gvhruecx.exe
C:\WINDOWS\system32\inrvgmfi.exe
C:\WINDOWS\system32\ipyboasi.exe
C:\WINDOWS\system32\jbojppwi.exe
C:\WINDOWS\system32\lggtahbo.exe
C:\WINDOWS\system32\madocjqm.exe
C:\WINDOWS\system32\mcpiwrtc.exe
C:\WINDOWS\system32\mwchgnda.exe
C:\WINDOWS\system32\pouhpvrp.exe
C:\WINDOWS\system32\qgqfbgav.exe
C:\WINDOWS\system32\rkmqmmso.exe
C:\WINDOWS\system32\runsswml.exe
C:\WINDOWS\system32\ryxaytlk.exe
C:\WINDOWS\system32\vjewcokq.exe
C:\WINDOWS\system32\vtuvtut.dll
C:\WINDOWS\system32\vuontpim.exe
C:\WINDOWS\system32\wxgnorpa.exe

Beginning removal...

Attempting to delete C:\windows\system32\aglqmzok.dllbox
C:\windows\system32\aglqmzok.dllbox Has been deleted!

Attempting to delete C:\WINDOWS\system32\boqvsdnv.exe
C:\WINDOWS\system32\boqvsdnv.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\fshuuvai.exe
C:\WINDOWS\system32\fshuuvai.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\gvhruecx.exe
C:\WINDOWS\system32\gvhruecx.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\inrvgmfi.exe
C:\WINDOWS\system32\inrvgmfi.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\ipyboasi.exe
C:\WINDOWS\system32\ipyboasi.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\jbojppwi.exe
C:\WINDOWS\system32\jbojppwi.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\lggtahbo.exe
C:\WINDOWS\system32\lggtahbo.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\madocjqm.exe
C:\WINDOWS\system32\madocjqm.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\mcpiwrtc.exe
C:\WINDOWS\system32\mcpiwrtc.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\mwchgnda.exe
C:\WINDOWS\system32\mwchgnda.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\pouhpvrp.exe
C:\WINDOWS\system32\pouhpvrp.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\qgqfbgav.exe
C:\WINDOWS\system32\qgqfbgav.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\rkmqmmso.exe
C:\WINDOWS\system32\rkmqmmso.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\runsswml.exe
C:\WINDOWS\system32\runsswml.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\ryxaytlk.exe
C:\WINDOWS\system32\ryxaytlk.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\vjewcokq.exe
C:\WINDOWS\system32\vjewcokq.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\vuontpim.exe
C:\WINDOWS\system32\vuontpim.exe Has been deleted!

Attempting to delete C:\WINDOWS\system32\wxgnorpa.exe
C:\WINDOWS\system32\wxgnorpa.exe Has been deleted!

Performing Repairs to the registry.
Done!

and by the way,
there is no pop-ups or anything unusual happening when im using my computer
except that,
im unable to sign in to msn messenger
is it my connection problem or is there something to do with this?

#6 quietman7

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Posted 27 December 2007 - 09:46 AM

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to infect your system. That's probably how you came to be infected in the first place. Please follow these steps to remove older version Java components and update:
  • Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE)6 Update 3...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement". The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.
For your issue with MSN, see MSN Messenger Most Frequently Asked Questions or MSN Messenger E-mail Support.
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#7 noobiie

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Posted 27 December 2007 - 10:35 AM

i have tried downloading Java Runtime Environment (JRE)6 Update 3 but it says
"Unable to connect
Firefox can't establish a connection to the server at sdlc5d.sun.com."

in the meantime,
i have deleted all the older java programs.

what should i do now?

#8 boopme

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Posted 27 December 2007 - 10:54 AM

Did you tick the ACCEPT agreement box and use the OFF line download
Windows Offline Installation, Multi-language jre-6u3-windows-i586-p.exe 13.93 MB
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#9 quietman7

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Posted 27 December 2007 - 11:10 AM

Alternate download:
http://fileforum.betanews.com/detail/1011824317/1
http://www.softpedia.com/get/System/OS-Enh...vironment.shtml
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#10 noobiie

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Posted 28 December 2007 - 10:16 AM

downloaded the java runtime thingy
thanks alot for helping! :thumbsup:

#11 quietman7

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Posted 28 December 2007 - 03:14 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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#12 noobiie

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Posted 29 December 2007 - 08:14 AM

okie,
created a new restore point & deleted the old ones.

THX THX THX THX THX THX THX THX alot for helping!

:thumbsup:

#13 quietman7

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Posted 29 December 2007 - 08:49 AM

Your welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Hardening Windows Security - Part 1" and "Hardening Windows Security - Part 2".
"IE Recommended Minimal Security Settings".
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Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

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