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Hello And Help


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#1 keywestgroup

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Posted 24 December 2007 - 08:56 PM

Thank you for having the forum. I have a problem on my daughter's computer where I can not remove the malware. I have a hijack log and need to know where to post it. Thanks, Mark

{Mod edit: Moved to more apprpriate forum~~boopme}

Edited by boopme, 24 December 2007 - 09:05 PM.


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#2 boopme

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Posted 24 December 2007 - 09:08 PM

Hello and welcome to Bleeping Computer
A couple quick questions.
Are you having Popups,If so are they trying to sell you something?
What Operating system?
What AntiVirus and spyware tools do you have?
Do you have a malware name?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 keywestgroup

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Posted 24 December 2007 - 09:20 PM

Had Norton removed it and ran AVG. Op System is WIN XP PROF HOME I do not have the malware name. it was creating a "View Point" tool bar and I have gotten rid of that. I am now just getting a view pop ups trying to sell me some malware software or SAATCHI (not sure what that is. I have a hijack log and since doing the AVG and Hijack and Killbox on the viewpoint stuff the pop ups have deminished but still slightly infected. With what I do not know. Thanks, Mark

#4 boopme

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Posted 24 December 2007 - 09:45 PM

Welcome again, I by moving this post have taken your introduction away,so you may want to say hello again later.

Lets run these and see what we got.
How to remove the Smitfraud / Generic Zlob Install Tool,run in Safe Mode and copy/paste log in line 12 in next reply.
NEXT
Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from HERE and unzip into the program's folder.)
Under the "Configuration and Preferences", click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Scan with SUPERAntiSpyware as follows:
Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 keywestgroup

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Posted 25 December 2007 - 01:36 AM

OK here are the logs

Line 12-
SmitFraudFix v2.274

Scan done at 22:56:09.39, Mon 12/24/2007
Run from C:\Documents and Settings\Janine Wallach\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts


127.0.0.1 localhost

Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.
Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files


IEDFix

IEDFix.exe by S!Ri


DNS

Description: Intel® PRO/Wireless 2915ABG Network Connection - Packet Scheduler Miniport
DNS Server Search Order: 192.168.2.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{FE20192A-77E6-4C46-864B-A1AE8727AD86}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{FE20192A-77E6-4C46-864B-A1AE8727AD86}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{FE20192A-77E6-4C46-864B-A1AE8727AD86}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

And the SuperAnti-

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/25/2007 at 01:19 AM

Application Version : 3.9.1008

Core Rules Database Version : 3366
Trace Rules Database Version: 1365

Scan type : Complete Scan
Total Scan Time : 02:16:33

Memory items scanned : 171
Memory threats detected : 0
Registry items scanned : 5603
Registry threats detected : 26
File items scanned : 57262
File threats detected : 6

Adware.AdSponsor/ISM
[QdrModule10] C:\PROGRAM FILES\QDRMODULE\QDRMODULE10.EXE
C:\PROGRAM FILES\QDRMODULE\QDRMODULE10.EXE
[QdrPack11] C:\PROGRAM FILES\QDRPACK\QDRPACK11.EXE
C:\PROGRAM FILES\QDRPACK\QDRPACK11.EXE
HKLM\Software\Classes\CLSID\{1BAC9A2A-4755-43c3-A430-D3512C5B8A4E}
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}#AppID
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\Implemented Categories
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\Implemented Categories\{00021493-0000-0000-C000-000000000046}
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\InprocServer32
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\InprocServer32#ThreadingModel
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\ProgID
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\TypeLib
HKCR\CLSID\{1BAC9A2A-4755-43C3-A430-D3512C5B8A4E}\VersionIndependentProgID
C:\PROGRAM FILES\QDRDRIVE\QDRDRIVE8.DLL
HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\{1BAC9A2A-4755-43c3-A430-D3512C5B8A4E}
HKU\S-1-5-21-905621609-863140734-2803149967-1005\Software\Microsoft\Windows\CurrentVersion\Run#QdrPack11 [ "C:\Program Files\QdrPack\QdrPack11.exe" ]
C:\Documents and Settings\Janine Wallach\Start Menu\Programs\Internet Speed Monitor\Check Now.lnk
C:\Documents and Settings\Janine Wallach\Start Menu\Programs\Internet Speed Monitor\Uninstall.lnk
C:\Documents and Settings\Janine Wallach\Start Menu\Programs\Internet Speed Monitor

Unclassified.Unknown Origin
HKLM\Software\Classes\CLSID\{875A1348-7674-42aa-ADAC-B4F36A004A2D}
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}#AppID
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}\InprocServer32
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}\InprocServer32#ThreadingModel
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}\ProgID
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}\TypeLib
HKCR\CLSID\{875A1348-7674-42AA-ADAC-B4F36A004A2D}\VersionIndependentProgID
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{875A1348-7674-42aa-ADAC-B4F36A004A2D}

Adware.Vundo Variant
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks#{BBB05D9E-0297-404D-A6BF-D8F2876B84A6}

#6 boopme

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Posted 25 December 2007 - 05:26 PM

So,how is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 keywestgroup

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Posted 25 December 2007 - 08:22 PM

Great thank you for all your help. Mark

#8 boopme

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Posted 25 December 2007 - 10:18 PM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "OK".
Click the "More Options" Tab.
Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 keywestgroup

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Posted 26 December 2007 - 08:18 AM

Will do and I appreciate all your help

#10 boopme

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Posted 26 December 2007 - 09:38 AM

You're most welcome
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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