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RNAdmin not responding - please help


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#1 Meekie

Meekie

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  • Local time:05:25 AM

Posted 14 July 2004 - 08:15 PM

Everytime I shut down my computer, even if no programs are open a box pops up that says RNAdmin is not responding, and for me to choose end now or cancel. Also everytime I start my computer an error message pops up that says: Error loading C:\WINDOWS\System32\bridge.dll. The specified module could not be found. My computer also freezes a lot when connected to the internet and task manager tells me my CPU usage is high around 70% all the time. Please help. I have posted my hijackthis log below. Thank you very much.

Logfile of HijackThis v1.97.7
Scan saved at 9:08:48 PM, on 7/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Personal Firewall\NISUM.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\documents and settings\owner\local settings\temp\bC29.exe
C:\WINDOWS\System32\IEHost.exe
C:\WINDOWS\System32\zfmmgfhi.exe
C:\documents and settings\owner\local settings\temp\bC29.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\windows\msbb.exe
C:\WINDOWS\tkh.exe
C:\WINDOWS\System32\sqlsdpia.exe
C:\WINDOWS\System32\stospt.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\WINDOWS\System32\gearsec.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\SysAI\SysAI.exe
C:\zipitpro\ZipItFast.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\ztv6\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bungersurf.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem219.dll (file missing)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\plg0\AproposPlugin.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4c\NHelper.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [bC29.exe] C:\documents and settings\owner\local settings\temp\bC29.exe
O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\Frcpw5.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKLM\..\Run: [ievlqgmqebxt] C:\WINDOWS\System32\zfmmgfhi.exe
O4 - HKLM\..\Run: [AutoLoadertw0s1OPQUNLa] "C:\WINDOWS\System32\cacolder.exe" /PC="AM.WILD" /HideUninstall
O4 - HKLM\..\Run: [SpyBlocs] C:\PROGRA~1\SpyBlocs\SpyBlocs.exe
O4 - HKLM\..\Run: [bC29] C:\documents and settings\owner\local settings\temp\bC29.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Yahoo Instant Messengar] YahooMsgr.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [msbb] c:\windows\msbb.exe
O4 - HKLM\..\Run: [tkh] C:\WINDOWS\tkh.exe
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [t3rQ34S] sqlsdpia.exe
O4 - HKLM\..\RunServices: [Yahoo Instant Messengar] YahooMsgr.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [WINT] C:\WINDOWS\System32\wcptr.exe
O4 - HKCU\..\Run: [c004RQe8P] stospt.exe
O4 - Startup: Organize.lnk = ?
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra 'Tools' menuitem: MaxSpeed (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O10 - Broken Internet access because of LSP provider 'spsublsp.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 14 July 2004 - 09:14 PM

First,

You are currently using hijackthis from a temp directory. This can cause problems. Please create a directory on your c: drive called c:\hijackthis and download and unzip hijackthis into that directory. Run the program from that directory from now on.

Then,

You have a Peper infection

Download the removal tool :

http://computercops.us/downloads-file-330.html

or

http://downloads.subratam.org/PeperFix.exe

! NOTE: YOU MUST BE ONLINE WHEN RUNNING IT and let is have access to pass the firewall.

!!! Please run this twice with a reboot in between.


Then,

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem219.dll (file missing)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\SysAI\plg0\AproposPlugin.dll
O2 - BHO: (no name) - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4c\NHelper.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - C:\Program Files\SEP\sep.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [bC29.exe] C:\documents and settings\owner\local settings\temp\bC29.exe
O4 - HKLM\..\Run: [2P6WFAX43ZHE7C] C:\WINDOWS\System32\Frcpw5.exe
O4 - HKLM\..\Run: [Bakra] C:\WINDOWS\System32\IEHost.exe
O4 - HKLM\..\Run: [Dsi] C:\WINDOWS\System32\dp-him.exe
O4 - HKLM\..\Run: [ievlqgmqebxt] C:\WINDOWS\System32\zfmmgfhi.exe
O4 - HKLM\..\Run: [AutoLoadertw0s1OPQUNLa] "C:\WINDOWS\System32\cacolder.exe" /PC="AM.WILD" /HideUninstall
O4 - HKLM\..\Run: [bC29] C:\documents and settings\owner\local settings\temp\bC29.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Yahoo Instant Messengar] YahooMsgr.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [msbb] c:\windows\msbb.exe
O4 - HKLM\..\Run: [tkh] C:\WINDOWS\tkh.exe
O4 - HKLM\..\Run: [t3rQ34S] sqlsdpia.exe
O4 - HKLM\..\RunServices: [Yahoo Instant Messengar] YahooMsgr.exe
O4 - HKCU\..\Run: [WINT] C:\WINDOWS\System32\wcptr.exe
O4 - HKCU\..\Run: [c004RQe8P] stospt.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm


Reboot your computer into Safe Mode and delete the following files:

Then delete these files or directories (Do not be concerned if they do not exist)
C:\WINDOWS\System32\SearchBar.htm
C:\Program Files\SysAI\
C:\Program Files\NavExcel\
C:\Program Files\SEP\sep.dll
C:\documents and settings\owner\local settings\temp\bC29.exe
C:\WINDOWS\System32\Frcpw5.exe
C:\WINDOWS\System32\dp-him.exe
C:\WINDOWS\System32\cacolder.
C:\WINDOWS\System32\zfmmgfhi.exe
C:\Program Files\Viewpoint\
C:\WINDOWS\System32\bridge.dll
C:\Program Files\AutoUpdate\
C:\Program Files\Web_Rebates\
c:\windows\msbb.exe
C:\WINDOWS\tkh.exe
C:\WINDOWS\System32\wcptr.exe
C:\WINDOWS\System32\sqlsdpia.exe
C:\WINDOWS\System32\stospt.exe
c:\windows\YahooMsgr.exe or c:\windows\system32\YahooMsgr.exe or c:\windows\system\YahooMsgr.exe

Disable System Restore. You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore
or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above

Reboot your computer to go back to normal mode and post a new log.




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