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I Can't Remove Trojan.win32.startpage.fg From My Computer. Pls Help!


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#1 sonyvaio708

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Posted 23 December 2007 - 06:45 PM

I keep receiving repeated messages stating I have Trojan.Win32.StartPage.fg. I am not a techy person and I need some help.

I've run Adaware, Symantec and Housecall. The only program that found the virus was Housecall but it could not cleanse or quarantine the infected files.

I don't know what to do since porn pops up on the screen everytime I try to use a search engine.

I keep getting a message that says to click ok to download virus protection software but it is not generated by Symantec so I close the window instead. What can I do to fix this issue?

Thanks!

Edited by sonyvaio708, 23 December 2007 - 10:02 PM.


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#2 boopme

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Posted 23 December 2007 - 10:44 PM

Hello and welcome to Bleeping Computer

Please follow these instructions How to remove the Smitfraud/Generic Zlob".
Scroll to the removal section and only do that part.

Next, download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
During installation an icon will automatically be created on your Desktop.
If the program does not open after installation, double-click on the RogueRemover icon to launch.
Select "Check for Updates" and click Download if any are found.
Wait for the updates to finish downloading, then Close the update window.
Select "Scan" and follow the onscreen directions to remove anything found.
If nothing is found, exit RogueRemover.
If RogueRemover finds something, it will present a list of detected items.
Click "Remove selected", then Yes at the prompt.
Wait for the removal to complete and then close RogueRemover.

If using Windows Vista be sure to Run As Administrator.

Then download and scan with SUPERAntiSpyware Free Home version
Double-click SUPERAntiSpyware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from HERE and unzip into the program's folder.)
Do not run a scan just yet
Reboot in "SAFE MODE using the F8 method and launch SUPERAntispyware.
In the main screen, under "Scan for Harmful Software" click Scan your computer.
There are three scanning options. Choose "Perform Complete Scan" and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure they all have a checkmark next to them and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked to reboot, click "Yes".
If not, select Close to exit the program and reboot normally.
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