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Explorer.exe Keeps Re-starting On Windows Xp


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#1 2yyiam

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Posted 22 December 2007 - 02:13 PM

My laptop has developed a problem where the explorer.exe keeps restarting every 15seconds or so.

So far, with the help of this forum and a friend, I have run SuperAntiSpyware, Ad-Aware, McAfee Virus Scan and NOD 32 Virus scan. I've deleted and cleaned all the trojans the programs have found and still the problem persists.
I've also started XP in Safe mode, but explorer keeps restarting in that as well.

When I ran NOD 32, it discovered some Trojans that it was unable to delete from yazzle.net - called adwin.trojan, of which there were quite a few. The trojans were located in my Temporary Internet Files. I'm unable to access the folder because the explorer keeps restarting, so I ran CCleaner and cleared 770MB of files/cookies etc in my Temporary history and still the problem persists.

The only thing I haven't tried yet is sfc /scannow from the Task Manager, which I will do when I get home tonight, but is there anything else that I should do to solve this problem???

Unfortunately, having recently moved house, I can't locate the Windows XP installation CD for my laptop. However, I've tried to use another one, but the explorer keeps restarting and won't let me access it in time.

Many thanks in advance!

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#2 2yyiam

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Posted 22 December 2007 - 06:03 PM

I've now run sfc /scannow and its made no difference.

Can anyone help?

#3 boopme

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Posted 22 December 2007 - 11:25 PM

Did you run the scans from Safe mode
Also I'd like to see the results of the SUPER scan... thanks

launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Edited by boopme, 22 December 2007 - 11:27 PM.

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#4 2yyiam

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Posted 24 December 2007 - 03:30 PM

I've finally managed to get a copy of the Spyware log! I hadn't ran the scan in Safe Mode, so I did that twice and below are the two log files.

Because the explorer keeps restarting, I had to save the log onto the Desktop in Safe Mode, quickly transfer it to a USB stick before the explorer reset and then switch to normal XP mode (to access the internet) and transfer the logs onto the desktop before the explorer resets!MISSION!


Hope it makes sense! Thanks.

1st log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/24/2007 at 05:45 PM

Application Version : 3.9.1008

Core Rules Database Version : 3259
Trace Rules Database Version: 1270

Scan type : Complete Scan
Total Scan Time : 01:00:27

Memory items scanned : 153
Memory threats detected : 1
Registry items scanned : 5449
Registry threats detected : 32
File items scanned : 41568
File threats detected : 14

Unclassified.Unknown Origin/System
C:\WINDOWS\SYSTEM32\MLJGE.DLL
C:\WINDOWS\SYSTEM32\MLJGE.DLL

Trojan.WinFixer
HKLM\Software\Classes\CLSID\{6B6AB647-1F35-4CD1-AA05-4CB99842396F}
HKCR\CLSID\{6B6AB647-1F35-4CD1-AA05-4CB99842396F}
HKCR\CLSID\{6B6AB647-1F35-4CD1-AA05-4CB99842396F}\InprocServer32
HKCR\CLSID\{6B6AB647-1F35-4CD1-AA05-4CB99842396F}\InprocServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6B6AB647-1F35-4CD1-AA05-4CB99842396F}

Trojan.ZQuest
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FA94861B-3A26-4768-5AAA-DFBB2D4D62AA}
HKCR\CLSID\{FA94861B-3A26-4768-5AAA-DFBB2D4D62AA}
HKCR\CLSID\{FA94861B-3A26-4768-5AAA-DFBB2D4D62AA}\InProcServer32
HKCR\CLSID\{FA94861B-3A26-4768-5AAA-DFBB2D4D62AA}\InProcServer32#ThreadingModel
C:\PROGRAM FILES\COMPLUS APPLICATIONS\SAJUDU964.DLL
C:\PROGRAM FILES\COMPLUS APPLICATIONS\SAJUDU.DLL

Adware.ClickSpring
HKLM\Software\ClickSpring
HKLM\Software\ClickSpring#UBWKR

Malware.DriveCleaner
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\Implemented Categories
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4}
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4}
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\InprocServer32
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\InprocServer32#ThreadingModel
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\ProgID
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\Programmable
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\TypeLib
HKCR\CLSID\{943B96A4-9BF6-42fe-8D0B-4BCA71C3632F}\VersionIndependentProgID
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}\1.0
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}\1.0\0
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}\1.0\0\win32
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}\1.0\FLAGS
HKCR\TypeLib\{4F43B1F3-0CE8-493B-96D2-990CEC05EDBB}\1.0\HELPDIR
HKCR\Interface\{5954B2DB-09A7-4023-847C-107539DC560D}
HKCR\Interface\{5954B2DB-09A7-4023-847C-107539DC560D}\ProxyStubClsid
HKCR\Interface\{5954B2DB-09A7-4023-847C-107539DC560D}\ProxyStubClsid32
HKCR\Interface\{5954B2DB-09A7-4023-847C-107539DC560D}\TypeLib
HKCR\Interface\{5954B2DB-09A7-4023-847C-107539DC560D}\TypeLib#Version
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free\Uninstall DriveCleaner 2006.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free\DriveCleaner 2006 Online Support.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free\DriveCleaner 2006 Online Manual.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free\DriveCleaner 2006 HomePage.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free\DriveCleaner 2006.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\DriveCleaner 2006 Free

Adware.ClickSpring/Yazzle
C:\WINDOWS\PREFETCH\YAZZLE1281OINUNINSTALLER.EXE-21B1415A.PF

Trojan.ZQuest-Installer
C:\WINDOWS\TK58.EXE
C:\WINDOWS\Prefetch\TK58.EXE-1D42EE94.pf

Adware.Tracking Cookie
C:\Documents and Settings\Miriam Abedi\Cookies\miriam_abedi@ads.k8l[1].txt

Adware.Adservs
C:\SYSTEM VOLUME INFORMATION\_RESTORE{64C55BAE-0167-4E29-A424-980E0BCA06F2}\RP243\A0028402.EXE


Log 2:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/24/2007 at 07:56 PM

Application Version : 3.9.1008

Core Rules Database Version : 3259
Trace Rules Database Version: 1270

Scan type : Complete Scan
Total Scan Time : 01:01:36

Memory items scanned : 149
Memory threats detected : 1
Registry items scanned : 5446
Registry threats detected : 5
File items scanned : 41584
File threats detected : 4

Trojan.WinFixer
C:\WINDOWS\SYSTEM32\DDAYV.DLL
C:\WINDOWS\SYSTEM32\DDAYV.DLL
HKLM\Software\Classes\CLSID\{8AE38F1B-B608-4F4F-8C3D-2E68C7C296F6}
HKCR\CLSID\{8AE38F1B-B608-4F4F-8C3D-2E68C7C296F6}
HKCR\CLSID\{8AE38F1B-B608-4F4F-8C3D-2E68C7C296F6}\InprocServer32
HKCR\CLSID\{8AE38F1B-B608-4F4F-8C3D-2E68C7C296F6}\InprocServer32#ThreadingModel
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8AE38F1B-B608-4F4F-8C3D-2E68C7C296F6}

Trojan.ZQuest
C:\SYSTEM VOLUME INFORMATION\_RESTORE{64C55BAE-0167-4E29-A424-980E0BCA06F2}\RP244\A0038784.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{64C55BAE-0167-4E29-A424-980E0BCA06F2}\RP244\A0038785.DLL

Trojan.ZQuest-Installer
C:\SYSTEM VOLUME INFORMATION\_RESTORE{64C55BAE-0167-4E29-A424-980E0BCA06F2}\RP244\A0038791.EXE

#5 quietman7

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Posted 24 December 2007 - 05:26 PM

Please download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)
  • Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.
  • During installation an icon will automatically be created on your Desktop.
  • If the program does not open after installation, double-click on the RogueRemover icon to launch.
  • Select "Check for Updates" and click Download if any are found.
  • Wait for the updates to finish downloading, then Close the update window.
  • Select "Scan" and follow the onscreen directions to remove anything found.
  • If nothing is found, exit RogueRemover.
  • If RogueRemover finds something, it will present a list of detected items.
  • Click "Remove selected", then Yes at the prompt.
  • Wait for the removal to complete and then close RogueRemover.
If using Windows Vista, be sure to Run As Administrator

Please follow the the instructions for using Vundofix in BC's self-help tutorial: "How To Remove Vundo/Winfixer Infection".

After running VundoFix, a text file named vundofix.txt will have automatically been saved to the root of the system drive, usually at C:\vundofix.txt. Please copy & paste the contents of that text file into your next reply.
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#6 2yyiam

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Posted 26 December 2007 - 12:53 PM

I downloaded RogueRemover and ran the scan on normal mode. It found 4 registry entries which is deleted and made no difference.

I than ran VundoFix using the tutorial - ran the fixer in normal and safe mode.
Below is the text file created by the scan:

VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.3
Old versions of java are exploitable and should be removed.

Scan started at 12:43:49 26/12/2007

Listing files found while scanning....

C:\WINDOWS\system32\onnmp.ini
C:\WINDOWS\system32\onnmp.ini2
C:\WINDOWS\system32\pmnno.dll
C:\WINDOWS\system32\qomllml.dll

Beginning removal...

Attempting to delete C:\WINDOWS\system32\onnmp.ini
C:\WINDOWS\system32\onnmp.ini Has been deleted!

Attempting to delete C:\WINDOWS\system32\onnmp.ini2
C:\WINDOWS\system32\onnmp.ini2 Has been deleted!

Attempting to delete C:\WINDOWS\system32\pmnno.dll
C:\WINDOWS\system32\pmnno.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\qomllml.dll
C:\WINDOWS\system32\qomllml.dll Could not be deleted.

Performing Repairs to the registry.
Done!

Beginning removal...

VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.3
Old versions of java are exploitable and should be removed.

Scan started at 13:52:00 26/12/2007

Listing files found while scanning....

C:\WINDOWS\system32\ddcyv.dll
C:\WINDOWS\system32\qomllml.dll
C:\WINDOWS\system32\vycdd.ini
C:\WINDOWS\system32\vycdd.ini2

Beginning removal...

Attempting to delete C:\WINDOWS\system32\ddcyv.dll
C:\WINDOWS\system32\ddcyv.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\qomllml.dll
C:\WINDOWS\system32\qomllml.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\vycdd.ini
C:\WINDOWS\system32\vycdd.ini Has been deleted!

Attempting to delete C:\WINDOWS\system32\vycdd.ini2
C:\WINDOWS\system32\vycdd.ini2 Has been deleted!

Performing Repairs to the registry.
Done!

Beginning removal...

Attempting to delete C:\WINDOWS\system32\ddcyv.dll
C:\WINDOWS\system32\ddcyv.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\qomllml.dll
C:\WINDOWS\system32\qomllml.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\vycdd.ini
C:\WINDOWS\system32\vycdd.ini Has been deleted!

Attempting to delete C:\WINDOWS\system32\vycdd.ini2
C:\WINDOWS\system32\vycdd.ini2 Has been deleted!

Performing Repairs to the registry.
Done!

Beginning removal...

It also generated another text file titled VBG when I ran the scan in Safe Mode:


[12/26/2007, 17:00:37] - VirtumundoBeGone v1.5 ( "C:\Documents and Settings\Miriam Abedi\Desktop\VirtumundoBeGone.exe" )
[12/26/2007, 17:00:42] - Detected System Information:
[12/26/2007, 17:00:42] - Windows Version: 5.1.2600, Service Pack 2
[12/26/2007, 17:00:42] - Current Username: (Admin)
[12/26/2007, 17:00:42] - Windows is in SAFE mode.
[12/26/2007, 17:00:42] - Searching for Browser Helper Objects:
[12/26/2007, 17:00:42] - BHO 1: {02478D38-C3F9-4EFB-9B51-7695ECA05670} (Yahoo! Toolbar Helper)
[12/26/2007, 17:00:42] - BHO 2: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} (AcroIEHlprObj Class)
[12/26/2007, 17:00:42] - BHO 3: {0EF4BEC2-81DE-4697-8470-74C2EE7D4CCF} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\pmnno
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\pmnno, continuing.
[12/26/2007, 17:00:42] - BHO 4: {30134DF8-DB5C-415A-B9E1-2575E3E2B53B} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\ddcyv
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\ddcyv, continuing.
[12/26/2007, 17:00:42] - BHO 5: {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} (BitComet Helper)
[12/26/2007, 17:00:42] - BHO 6: {3D58B5E1-00F2-4B11-ABC9-6AC2D7F8D4F1} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\powe4444
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\powe4444, continuing.
[12/26/2007, 17:00:42] - BHO 7: {4C520CB1-2544-4E97-B578-2E06ABF2601E} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\powe83122
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\powe83122, continuing.
[12/26/2007, 17:00:42] - BHO 8: {5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E} (CIEIntegrator Object)
[12/26/2007, 17:00:42] - BHO 9: {6F87F145-DC2D-4766-AF03-3A3B96FFAD98} (IEFW Object)
[12/26/2007, 17:00:42] - BHO 10: {7E853D72-626A-48EC-A868-BA8D5E23E045} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - No filename found. Continuing.
[12/26/2007, 17:00:42] - BHO 11: {9030D464-4C02-4ABF-8ECC-5164760863C6} (Windows Live Sign-in Helper)
[12/26/2007, 17:00:42] - BHO 12: {AA58ED58-01DD-4d91-8333-CF10577473F7} (Google Toolbar Helper)
[12/26/2007, 17:00:42] - BHO 13: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} (Google Toolbar Notifier BHO)
[12/26/2007, 17:00:42] - BHO 14: {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} (Windows Live Toolbar Helper)
[12/26/2007, 17:00:42] - BHO 15: {C3AA1235-5FC8-437D-8383-6E94ECCA6F33} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\ddayv
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\ddayv, continuing.
[12/26/2007, 17:00:42] - BHO 16: {DF45841F-1EFB-415C-A303-D95186914C9F} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\mllml
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\mllml, continuing.
[12/26/2007, 17:00:42] - BHO 17: {FF64059D-4D2A-4D6B-AA0F-2EE4A2FE3856} ()
[12/26/2007, 17:00:42] - WARNING: BHO has no default name. Checking for Winlogon reference.
[12/26/2007, 17:00:42] - Checking for HKLM\...\Winlogon\Notify\qomllml
[12/26/2007, 17:00:42] - Key not found: HKLM\...\Winlogon\Notify\qomllml, continuing.
[12/26/2007, 17:00:42] - Finished Searching Browser Helper Objects
[12/26/2007, 17:00:42] - Finishing up...
[12/26/2007, 17:00:42] - Nothing found! Exiting...

Thanks for any advice! The problem continues...

#7 quietman7

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Posted 26 December 2007 - 01:11 PM

Some variants of vundo may not be detected by Vundofix so the "Add more files" or "Drag & Drop" options are other ways of ridding this malware. These files need to be identified and posting a hijackthis log will enable an expert to advise you which files to add if you continue to have problems. If the infection remains after using VundoFix, then you should post a hijackthis log.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.)

Important: Some variants of vundo malware will hide certain entries in a hijackthis log to prevent detection so you need to rename HijackThis before using it.
  • After installing HijackThis, open My Computer or Windows Explorer and navigate to the HijackThis Folder.
  • Inside the folder, right-click on the HijackThis.exe file and rename it Scanner.exe.
  • Double-click on Scanner.exe (which is still HijackThis) run a scan, save the logfile and copy/paste it into a new topic in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts.
Give your topic, a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#8 2yyiam

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Posted 27 December 2007 - 10:31 AM

I will try everything you have mentioned above. However, what makes you think this is a Vundo malware?

#9 quietman7

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Posted 27 December 2007 - 10:56 AM

what makes you think this is a Vundo malware

Just look at your VundoFix log and what vundo related files have already been found/removed.

If problems continue after using that fix tool, chances are that other vundo related files were not detected and need to be identified.
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#10 2yyiam

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Posted 03 January 2008 - 06:25 AM

I've posted the HijackThis Log on a new thread here

#11 quietman7

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Posted 03 January 2008 - 08:55 AM

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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