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My Wireless Connection Drops..


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#1 tmparsley

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Posted 22 December 2007 - 08:29 AM

We have a Time Warner cable package that has the cable, telephone and internet all in one...

I have a wireless connection, through a wireless router and it drops anytime somebody is on the telephone. I can't get it back up until the phone is hung up.

I'm assuming this is an ip address issue and don't even know where to begin to fix this problem... do i have to have a techy come out to take care of this or is this something i can do myself?

Thanks,
Tina

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#2 JebediahTBone

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Posted 26 December 2007 - 04:00 PM

It's most likely not an IP Address issue at all. It sounds more like a wireless interference issue.

Do you have a cordless phone? It it anywhere near the wireless router? If so, move them apart from each other, preferrably to separate rooms. It could be that interference from the phone is causing the WLAN to fail.
-JtB

#3 tmparsley

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Posted 26 December 2007 - 04:54 PM

We do, it seems that if the laptop is in the front two rooms of our house, it drops connections, NO MATTER WHERE THE CORDLESS IS.... the router is in the back of the house....

Is there anything I can do about that... since my living room is one of these rooms, and where i like to relax at night.... and surf the net... and with teenagers on the phone, this hasn't been happening!

#4 DaChew

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Posted 26 December 2007 - 04:59 PM

move the wireless phone base as far from the router as possible, change channels on phone, get a cordless that uses a different frequency
Chewy

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#5 Cyb3r_Ninj@

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Posted 27 December 2007 - 07:49 PM

Try changing the channels on the cordless phone, if it operates in the 2.4GHz range (most cordless phones will indicate), it will probably cause signal attenuation | signal interference | signal loss.

If changing the channels on the phone doesn't work, i would advise getting a different cordless phone that operates in a different frequency range.
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