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Please Help Diagnose-worm.win32.sober/iedefender/downloader


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#1 steamroll9

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Posted 21 December 2007 - 11:19 AM

Think I might have downloaded this by accident when trying to view a video, I know, I'm a dumbass, and I'm usually pretty well behaved. When I goto most webpages and even the windows explorer I get a Critical System Error saying that i'm infected by Worm.Win32.Sober and that I need to click ok to download IEDefender, which I know is a load of crap. I've tried many diffrent things through norton and tried the IEDefender removal steps on this site, and I still have it.

When I ran the IEDefender tutorial none of those files were in the folder at all. Moslty every time I goto a web page that critical error message pops up wanting me to download IEDefender. Now trying Ad-Aware to see if it can find anything. This is very anoying, never had anything this deep before. This is my office PC and everytime I goto open a document I get the message. My Symantec AntiVirus keeps blocking Downloader, but says it is only partially removing it. When I goto Symantec website it tells me to disable System restore, restart in safe mode, run a scan, delete infected files, restart normally and then delete all Temp Internet files. When I run the scan in safe mode it finds no infected files and deleting the temp files does nothing. PLEASE HELP!!!!
These are where Symantec is picking up the infected files:
C:\Documents and Settings\jat\Local Settings\Temporary Internet Files\Content.IE5\KAOCRTAT\
C:\Documents and Settings\jat\Local Settings\Temporary Internet Files\Content.IE5\UKRYDKCO\
C:\Documents and Settings\jat\Local Settings\Temporary Internet Files\Content.IE5\6WE9EK12\

Here is the HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:09:59 AM, on 12/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\VIA\RAID\raid_tool.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Documents and Settings\jat\Desktop\HiJack\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.woot.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: PDS Viewer - {E2278F85-4584-4BEE-928C-600B38C385C1} - C:\WINDOWS\pdswin.dll
O4 - HKLM\..\Run: [RaidTool] C:\Program Files\VIA\RAID\raid_tool.exe
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office X3\Programs\QFSCHD130.EXE"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HPWJTOOLBOX] C:\Program Files\Hewlett-Packard\hp business inkjet 2300 series\Toolbox\HPWJTBX.exe "-i"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1189178836312
O16 - DPF: {6BAB93B7-1917-4214-A7D2-874FA6DB4740} (AOL Newport Editor Ctrl) - http://o.aolcdn.com/pictures/ap/Resources/...ns.10.6.0.6.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jin...ows-i586-jc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = SFP0.local
O17 - HKLM\Software\..\Telephony: DomainName = SFP0.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{5C214F0B-20CF-4AB4-8086-A3262CBAD84E}: NameServer = 192.168.1.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = SFP0.local
O17 - HKLM\System\CS1\Services\Tcpip\..\{5C214F0B-20CF-4AB4-8086-A3262CBAD84E}: NameServer = 192.168.1.2
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = SFP0.local
O17 - HKLM\System\CS2\Services\Tcpip\..\{5C214F0B-20CF-4AB4-8086-A3262CBAD84E}: NameServer = 192.168.1.2
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: V2i Protector - PowerQuest Corporation - C:\Program Files\PowerQuest\Drive Image 7.0\Agent\PQV2iSvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9739 bytes

Adaware & Spybot have found nothing. If I restore to a revious point, will I still have it? Very annoying and hard to get any work done. Thanks!!!

BC AdBot (Login to Remove)

 


#2 SifuMike

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Posted 21 December 2007 - 07:17 PM

Hello steamroll9,

This malware is difficult to remove, but lets give it shot. :wacko:

I see you are running Teatimer.
I suggest you to disable it because it can interfere with the changes you'll make on your system.
If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer during HijackThis Cleanup
When everything is done and your log is clean again, you can enable it again.

Then, Download ResetTeaTimer.bat.
Double click ResetTeaTimer.bat to remove all entries set by TeaTimer.



Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of  Java Runtime Environment (JRE) 6 Update 3.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 3".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language  jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.
*****************************

I see Viewpoint installed.
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now, if you did not install it.

Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

Viewpoint
Viewpoint Manager
Viewpoint Media Player


If you uninstalled, please navigate to and delete the following folders
C:\Program Files\Viewpoint

*****************************

Please download ATF Cleaner by Atribune.Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

*****************************

Reconfigure windows to show hidden files. :thumbsup:

Go to My Computer and double-click C.
Go to the Tools menu and select 'Folder Options'.
On the 'View' tab select 'show hidden files and folders' and deselect (uncheck) 'hide protected operating system files (recommended)'.

*****************************

Make sure Teatimer is disabled.
I suggest you to disable it because it can interfere with the changes you'll make on your system.
If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer during HijackThis Cleanup
When everything is done and your log is clean again, you can enable it again.


1. With all other applications and Windows closed, open HijackThis, System Scan only. Checkmark these items:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: PDS Viewer - {E2278F85-4584-4BEE-928C-600B38C385C1} - C:\WINDOWS\pdswin.dll


 Click "Fix checked" and when the log panel clears exit HijackThis.

2. Follow the instructions and download FixIEDef from here: http://www.malwareteks.com/FixIEDef.php

Tip of the hat to ShadowPuterDude for the little removal utility. :blink:


Download  FixIEDef.exe by ShadowPuterDude to the Desktop.

Mirrors: Alternate official download locations for FixIEDef.exe
http://it-mate.co.uk/downloads/fixiedef/fixiedef.exe
http://hosts-file.net/download/fixiedef/fixiedef.exe
http://avant.it-mate.co.uk/?c=Download&f=Tools/FixIEDef
http://archives.mysteryfcm.co.uk/?f=Securi...pyware/FixIEDef

Double-click FixIEDef.exe, this will create a folder named FixIEDef on your Desktop.
Double-click of the FixIEDef folder.

NOTE: You will need to temporarily disable any programs you have running that will block attempts to edit the registry. As FixIEDef calls REGEDIT to delete registry keys added by Zlob, Trojan.Downloader.Delf, AntiSpyPro, and IE Defender.

WARNING: FixIEDef will kill all copies of Internet Explorer and Explorer that are running. The icons and Start Menu on your Desktop will not be visible while FixIEDef is running. This is necessary to remove parts of the infection that would otherwise not be removed. FixIEDef will re-start Explorer at the end of the removal process

VISTA Users: Double-click on DisableUAC inside the FixIEDef folder and answer "Yes" if asked if you want to merge with the registry. After the script has finished double-click on EnableUAC.reg inside the FixIEDef folder to re-enable UAC. Answer "Yes" if asked if you want to merge with the registry.

Locate FixIEDef.bat and double-click on it.

VISTA Users: Right-click on FixIEDef.bat and select "Run as Administrator".

FixIEDef will now run.

You can safely close the Command Console after Explorer has restarted. Note: process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool". It is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user


3. Post a new HijackThis log when finished.

Edited by SifuMike, 21 December 2007 - 07:22 PM.

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#3 SifuMike

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Posted 29 December 2007 - 03:49 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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