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Avg Says I Have Generic9.aatd Trojan


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#1 MU-3

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Posted 19 December 2007 - 06:50 PM

Any advice? My computer has been running weird lately and I'm not the most technologically savvy guy. But after I registered and used combofix for a certain problem I am impressed with this site so I thought I would ask for help.

Basically I installed AVG the free edition and ran it. Then over a period of time I receive pop-ups from AVG claiming this Generic9.AATD trojan and asks to either heal it or send it to the virus vault. I have done both and then restarted my computer each time but it the same Generic9.AATD trojan pops-up with AVG each time I am on my computer.

It especially pop-ups every time I open a new window in internet explorer

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#2 boopme

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Posted 19 December 2007 - 09:05 PM

Hello and welcome
Did the AVG give you a path to the infection (eg. C:\ Windows ....)? Post that info please,also what is your Operating System? Have you tried performing an AVG scan from Safe Mode? How to start Windows in Safe Mode

If no joy there then do this...
Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware, Free Home User version.

Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from HERE and unzip into the program's folder.)
Under the "Configuration and Preferences", click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.

Reboot your computer in "Safe Mode"

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox browser click Firefox at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser click Opera at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#3 mlee27

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Posted 05 January 2008 - 05:20 AM

Do you still need help removing it?




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