I just bought a new Acer laptop with Windows Vista Home Premium 32 bit preinstalled yesterday, and have been happily installing programs and getting it to work when I got careless and downloaded a file off a nocd crack website. The file disappeared after I double clicked on it and I have no idea where it went. However, that may or may not be the cause of my problems.
Right now, the problem(s) I have is this:
1) When the computer starts up, I get the RunDLL error message saying:
"Error loading C:\Users\Crushe~1\AppData\Local\Temp\ssqpn.dll
Access is denied".
2) Internet Explorer 7 displays pop-ups, I've seen 3 different websites:
-403 forbidden page
-and a website with chinese characters
-there has also been one instance where I got an alert saying something to the effect of "your computer has been infected and you need to download some anti spyware" with OK and Cancel being the options. Wasn't sure what to do but disconnected my internet before pressing cancel.
3) Internet and computer seems to be a bit sluggish, but then again, it might just be my imagination
I did a search on google about ssqpn.dll and it seems to be a spyware of some sort.
What I've done so far:
1) did a regedit search for ssqpn.dll and found one mention of it, together with another similar rundll file, ljjkl.dll in Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
2)looked through this website for some tips and have so far downloaded, updated and scanned the computer with the latest versions of AVG Antivirus 7.5, Lavasoft Adaware 2007 Free, Spybot Search & Destroy 1.5 (including immunising IE), and Stinger.exe, all of which did not report any problems, nor solved my problem. Housecall Antivirus did not work for me, in both Firefox and IE.
3) downloaded and ran vundofix.exe, which came up with no problems as well.
My options are limited. Ideally, I would just reformat the laptop and start reinstalling my programs, but apparently the latest Acer laptops do not provide recovery cds, and I can only restore factory settings. Can anyone confirm that restoring factory settings does not remove spyware? If it does, I might just do that.
If anyone can provide me with any assistance or help, I'd be very grateful. Thanks a lot.
Edited by crushedguava, 19 December 2007 - 06:42 AM.