Hello Dan, Lets start off with a bit more info and 1 suggestion. Let us know the answer please.
What is your Operating system
What Antivirus ,spyware and firewall do you have installed?
Are any popups asking you to prchase a malware removal product?
Please run this application. SUPERAntiSpyware
Open SUPER from icon and install and Update it
Under Scanner Options
make sure the following are checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close
" button to leave the control center screen and exit the program. DO NOT
Now reboot into Safe Mode: How to Start Windows in Safe Mode
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.Perform a Complete scan
. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items
If asked if you want to reboot
, click "Yes" and reboot normally.Post the Scan Log back here.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Click Close to exit the program.
Reboot PC to Normal.
Please ask any needed questions and Let us know how it went.