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Please Help Me To Get Rid Of Troj/vbtag-gen


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#1 eci4

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Posted 17 December 2007 - 12:39 PM

I am using spysweeper, but every time I do a sweep, this (troj/vbtag-gen) cannot be quarantined.

If anyone could help me I would be so thankful.

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#2 quietman7

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Posted 17 December 2007 - 12:53 PM

Hello eci4

Did your scan provide a specific file name associated with this malware threat?
If so, where is it located (full file path) at on your system? If your scan saved a log file, it should show exactly what and where the malware has been found so post that instead.

What type of anti-virus are you using? Have you tried doing your scans in "Safe Mode"? Are you doing scans while logged into the "Administrator Account".

You need to start there first. If rescanning in Safe Modes does not help, then do this:

Perform an Online Virus Scan like BitDefender.
(These require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
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