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Restarts When Shutdown


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#1 Paulrenno

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Posted 17 December 2007 - 03:58 AM

Could someone help me out here. When I hit the shutdown button the other day, it restarted. I tried another couple of times to shutdown, only for the machine to reboot. I was working on Microsoft Word before I had the problem if that means anything.
Since then, I havent had the problem, but it has happened in isolated cases in the past. Is there anything I can do?

I am running XP Home, SP2, Zone Alarm Free, Avast Free. Automatic updates are on. I have Spywareblaster, and spyware catcher installed along with AVG Free

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#2 dc3

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Posted 17 December 2007 - 04:16 AM

The next time that you have this happen look in the event viewer and see what error/s show up.

To access the Event Viewer...right click on My Computer> Manage> Event Viewer. When the Event Viewer opens double click on System, when this page opens look in the Type column for any red dots with a white X in it, these are the errors, you should also look at the yellow triangles with a exclamation mark in it. If you look at the line with the error in it and follow it across to the right to the Event column there will be a number there, this is the error code. If you right click on that number and choose Properties is will open a page with a definition of the error. Please post the error code and the description here.

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#3 Paulrenno

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Posted 17 December 2007 - 06:02 AM

Great, thanks. I will do that - and thanks for the quick response.




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