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Help! Internet Of Death...


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8 replies to this topic

#1 blackula

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Posted 16 December 2007 - 09:31 PM

i have dsl and just recently my computer has sporadicly been losing connection for random amounts of time but when i go to check it says its connected. ive tried a bunch of stuff but i cant figure it out. probably because im dumb.


Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 17 December 2007 - 11:52 AM.


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#2 Crizz44

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Posted 16 December 2007 - 09:41 PM

Do you have a router or just a modem and what models are they? You may need a firmware update on them. This can fix connection problems sometimes.
Also are you using ZoneAlarm for a firewall?

#3 david28

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Posted 17 December 2007 - 12:27 AM

Your ISP may be down or they may bew having issues currently. Who is your internet connected with? Mabye you could try ringing them and find out if there is anything wrong with the internet they are providing or explain to them what is happening.

#4 hamluis

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Posted 17 December 2007 - 08:51 AM

When having apparent broadband connection problems, I suggest always taking these first steps:

1. Check all your connections and check to see that the modem and/or routers are functioning properly.

2. Call your ISP and inquire whether there are any known reasons (at their end) for interrupted service.

Louis

#5 jhsmurray

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Posted 17 December 2007 - 09:30 AM

i have dsl and just recently my computer has sporadicly been losing connection for random amounts of time but when i go to check it says its connected.

The connection probably just means that it is connected to the router on your network. It sounds like you might need to troubleshoot a problem between the router, the modem, the phone line and the ISP.

Try this:
Click start->run then type cmd in the text box.
When the command window pops up, type ipconfig /all at the command line.
If you are connecting wireless, pay attention to the wireless LAN adapter section.
If you are connected by an ethernet cord, look for the ethernet adapter section.

Post back with results and any answers to Crizz44. Knowing your hardware configuration can only help address the issue.

ive tried a bunch of stuff but i cant figure it out. probably because im dumb.

Not so! No-one is born with this knowledge, and were here to help! :thumbsup:

Acer Aspire 5732z
OS: Windows 7 Ultimate
Processor: Intel Pentium III Xeon, 2200 MHz
RAM: 3 GB
Display: Mobile Intel GMA 4500M

#6 blackula

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Posted 17 December 2007 - 02:05 PM

i have a modem the model is...ClearAccess AG10W and ive tried calling my isp but they never seem to help. ever. and im not using zonealarm just the firewall that comes with xp.


these are my results..

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\blackula>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : BLACKULA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-FC-4C-A9-96

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
#2
Physical Address. . . . . . . . . : 00-1B-FC-4D-AC-F2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.50.117
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.50.1
DHCP Server . . . . . . . . . . . : 192.168.50.1
DNS Servers . . . . . . . . . . . : 192.168.50.1
Primary WINS Server . . . . . . . : 192.168.50.1
Lease Obtained. . . . . . . . . . : Monday, December 17, 2007 10:51:07 A
M
Lease Expires . . . . . . . . . . : Sunday, June 19, 2016 8:15:22 AM

C:\Documents and Settings\blackula>

#7 jhsmurray

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Posted 17 December 2007 - 02:28 PM

Hmm nothing exceptionally out of the ordinary here. I see that your PC has been given the ip address 192.168.50.117 which seems a little high, but it still fine.

Have you tried using a different browser?

Next time you are booted offline, try doing a little pinging.
Try these (in order):

click start -> run and then...

type ping 127.0.0.1 and hit enter. this is a loopback test to your network card.
trouble here means you have a problm with your NIC (Network Interface Card)

if the above step was succesful then:
type ping 192.168.50.1 and hit enter. this is a test to see if you can reach the gateway.
trouble here means that a cord is diconnected, damaged, or there is an issue with the gateway itself.

if the above step was succesful then:
type ping 64.233.183.104 (this is google.com's ip address) and hit enter. this is a test for an external site.
trouble here means that there is a phone connection issue, a router/gateway issue, or an ISP issue. btw - it looks like you may have begtter luck with email support.

if the above step was succesful then:
type ping www.google.com and hit enter. this is a test for an external site.
if this fails, try this: click start -> run and type cmd in the textbox.
type ipconfig /flushdns and hit enter. try pinging www.google.com again.

Anyways good luck - hope it helps a little.

Edited by jhsmurray, 17 December 2007 - 02:30 PM.


Acer Aspire 5732z
OS: Windows 7 Ultimate
Processor: Intel Pentium III Xeon, 2200 MHz
RAM: 3 GB
Display: Mobile Intel GMA 4500M

#8 Crizz44

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Posted 17 December 2007 - 05:55 PM

http://www.clearaccess.com/support.html

This is the link to your modem's site. It looks like you have to sign in to get to any support. If you have a sign in account, you may want to see if it has a firmware update.

#9 blackula

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Posted 18 December 2007 - 02:44 PM

i got to the second ping step and it failed but i think my cords are fine..so i guess ill try the firmware update. thanks for helping everyone btw




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