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How To Get Rid Of Trojan.win32.obfuscated.gx


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#1 kana

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Posted 16 December 2007 - 11:49 AM

How do I get rid of this virus? I have run a full system scan and it can't be seen.Please help somebody????????/

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#2 rookie147

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Posted 16 December 2007 - 12:31 PM

What file is being flagged as infected, and what is its location?
Have you tried running your antivirus and any antispyware applications in Safe Mode?

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#3 kana

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Posted 17 December 2007 - 04:18 AM

A pop up just keeps apearing saying my computer is infected by trojan and wants me to download some antispyware.Yes, i've tried running it in safe mode.The pop up only appears wen am online.Pliz help........

#4 dc3

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Posted 17 December 2007 - 05:01 AM

Do these popups say service messenger anywhere in it? If they do disable the service messenger.

To disable it go to Start> Control Panel> Administrative Tools> Services. These items are listed in alphabetical order, go down to Messenger and double click on it. With the General tab clicked on look for Start type: in the middle of the page, if the box doesn't say disabled click on the down arrow to view the other options and click on disable, apply, ok and you should be free of these popups.

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#5 kana

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Posted 17 December 2007 - 05:52 AM

No,there is no where were it says messenger it says critical system error.The pop ups were already disabled but i don't understand how this one keeps appearing.

#6 quietman7

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Posted 17 December 2007 - 10:40 AM

Download "FixIEDef.exe" by ShadowPuterDude and save it directly to your Desktop <- (Important!).
  • Double-click FixIEDef.zip which will create a folder named FixIEDef on your Desktop.
  • Double-click of the FixIEDef folder.
  • Locate FixIEDef.bat and double-click on it.
  • FixIEDef will now run.
  • Press any key to close the Command Console when the script is finished and Explorer has restarted.
Instructions with screen shots here if needed.

-- FixIEDef will kill all copies of Internet Explorer and Explorer that are running. The icons and Start Menu on your Desktop will not be visible while FixIEDef is running. This is necessary to remove parts of the infection that would otherwise not be removed. FixIEDef will re-start Explorer at the end of the removal process.

-- You will need to temporarily disable any programs you have running that will block attempts to edit the registry.


Note: Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. It is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#7 kana

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Posted 18 December 2007 - 05:15 AM

Thanx so much for your help my pc is now back to nomore, I don't know wat I cud have done without your help.Thanx again.

#8 quietman7

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Posted 18 December 2007 - 09:26 AM

Your welcome.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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