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Unable To Remove "adware.agent.bn

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#1 Graham78


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Posted 13 December 2007 - 09:40 PM

Hey Guys,

I have an spyware/ malware infection that is proving very difficult to get rid of. If I do not keep on top of this problem I lose administrators rights - even in safe mode. However, each time I log on I run spybot, spyware doctor, registry mechanic and registry booster. As you can imagine this takes quite a lot of time but my computer runs fine until I restart. To try to repair this problem I have also used my XP repair disc and I am seriously considering wiping my hard drive and starting from scratch. I have also noticed that I get an error message on startup when MSN and IE are booting. This is - append.dll is not a valid windows image. Also on start up I recieve a warning from Norton to stop the malicious script - sprtcmd.exe.

I use Windows XP SP2. For virus protection I use Norton. For other threats I use spybot and spyware doctor. Spybot is giving me clean results and spyware doctor is finding and removing Adware.Agent.BN. However, each time I start up I get the exact same result from spyware doctor. That is Adware.Agent.BN is found in append.dll. Once my computer is running "normally" spyware doctor is blocking svchost.exe writing to the registry. The path is HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINDOWS,APPINIT_DLLS=C:\WINDOWS\system32\append.dll.

This is really getting me down. Can anyone help please?

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#2 david28


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Posted 13 December 2007 - 10:12 PM

Hey Graham, Welcome to BC!

I would say that you may have to manually remove the virus or something like that, because I have had a similar situation in where I foudn out the exact files and their paths of which caused the problem (the virus) and then manually ended their proccesses if that is they are in use in the background and then shredded them using afile shredder, however the files may not come up in Windows Explorer even if View Hidden Files is turned on. Soudns confusing but I hope this helps. Also, I would say a clean install is probably a good option if you can't fix the main problem.

#3 quietman7


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Posted 14 December 2007 - 07:52 AM

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".
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