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Wuauclt.exe Hsa Encountered A Problem...

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2 replies to this topic

#1 SithMonkey7


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Posted 13 December 2007 - 12:48 PM

I'm not sure where to best post this as there are scores of threads on the
topic. Alas, I am frustrated beyond all imagination. I trying to help a
friend square away a problem that began at the end of July with (from what I
have read) and is related to KB927891. I am getting several errors and

The first: Generic Host Process for Win32 Services has encountered a problem
and needs to close
The second-infinity: wuauclt.exe has encountered a problem and needs to close
These errors are surrounded by multiple XXXXXXXXXX referenced memory at
XXXXXXXXX. The memory could not be read errors.

My symptoms are noted through several other related posts; windows updates
won't run without crashing, system resources being taxed, unsuspecting
household pets being kicked by their WindowsXP-running owners worldwide, etc.

I have seen scores of highly complex approaches to the issue, but nothing
useful for a novice who just wants his stupid OS to be easily fixed.

I applied one suggestion (that was posted in several places). This
suggestion was rooted in MSís article on the 0x80248011 error (which I also
received) to stop auto update services and rename the SoftwareDistribution
folder to SoftwareDistribution.old and the restart services. After finally
figuring out that I had to uninstall Norton to be able to rename the folder,
this approach seemed to work. I was finally able to connect to windows
update, download many missed updates and install with success. I cracked out
the champagne, rejoiced, until reboot. I was right back to where I started
(in fact it seemed worse). Did I say "AAAAARRRGGGGHHHH" yet?

Another suggestion was to download the latest installer and running the install /wuforce. No success with that either.

Most of the posts on this topic end with: 'I scrapped my OS and started from
scratch'. That is really not an option for my friend and I believe someone
out there (smarter than I) may be able to offer some useful direction to once
and all resolve this issue.

This is a desperate cry for help. Anyone? Your time is appreciated.

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#2 Budapest


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Posted 13 December 2007 - 01:55 PM

Have you run any antivirus and antispyware scans? If so, which ones did you run and did they show anything?

Also, try running the System File Checker (SFC).

How to Use SFC.EXE to Repair System Files
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#3 quietman7


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Posted 13 December 2007 - 08:36 PM

Svchost.exe is the filename for Generic Host Process for Win32 Services. It is a process name for a group of services that are run from dynamic-link libraries (DLLs). This process that can run other services underneath itself so it may not be svchost.exe that's the issue, but rather one of the processes running underneath it.

In order to identify the underlying process you can download and use Process Explorer or Glarysoft Process Manager to investigate all running processes and gather additional information to identify and resolve problems. These tools will show the process CPU usage, a description and its path location. If you right-click on the file in question and select properties, you will see more details about the file.

The Process Explorer window shows two panes by default: the upper pane is always a process list and the bottom pane either shows the list of DLLs loaded into the process selected in the upper pane, or the list of operating system resource handles (files, Registry keys, synchronization objects) the process has open. In the menu at the top select View > Lower Pane View to change between DLLs and Handles.

Also see "How to determine what services are running under a SVCHOST.EXE process".

If you do a Google search for Generic Host Process for Win32 Error, you will find this error is a common complaint by many users with no single solution. What works for one person may not work for another. What I have seen as the most common fix is disabling automatic Windows updates as it seems that the port it uses causes the problem.

The error could also be related to drivers for Hewlett-Packard printers and scanners. See Generic Host Process for Win32 Services.
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