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Switching Users And Avg

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3 replies to this topic

#1 Nita


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Posted 12 December 2007 - 05:43 AM

I have a dell dimension C 21 pc with windows XP home edition service pack 2 which I have had for some months now. I have the free edition of AVG. We are 2 users, I am the main user and my partner is the second user. A problem frequently arises when he switches to his"area" in that an AVG box comes up for updating but then freezes . He then tries to shut it down gets the message "this program is not responding click on end or cancel" so we can't get rid of it.
I have spoken to the Dell help line who a) want to charge me for any advice as they say this is nothing to do with the hardware, and only the hardware is guaranteed :thumbsup: when I complain about this they say I have to get rid of AVG and that only Macafee, which they put on for 90 days and I got rid of, will work.Any ideas on how to cure this it is quite annoying and he is getting quite fed up with it.

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#2 Budapest


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Posted 12 December 2007 - 07:24 AM

I would probably try uninstalling and then reinstalling AVG to see if that fixes the problem.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 boopme


    To Insanity and Beyond

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Posted 12 December 2007 - 09:39 AM

A little more help if needed
How to uninstall AVG (remove it permanently from PC)
Click on Start > All Programs > AVG 7.5 > Uninstall AVG Anti-Virus for Windows.
If you experience any problems with the uninstallation procedure, please follow the steps below:

Download the latest installation file of AVG from Downloads-Programs
After downloading, run this file and choose the Uninstall Product option in the Select Setup Type dialog
Finish the uninstallation process
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#4 TMacK


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Posted 12 December 2007 - 12:39 PM

Something elementary but important.
Be sure to Log Off before you Switch Users, as I have found, this can affect certain programs.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

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