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Hp F380 Paper Jam?


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#1 geochic77

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Posted 11 December 2007 - 01:17 AM

I had a paper jam which I successfully fixed. Though my F380 printer no longer displays an error code, my computer apparently still thinks there is a paper jam and will not print. How do I go about clearing the paper jam message I only get on my monitor? I have tried resetting the printer by powering it off, unplugging it, etc. to no avail. I'd really appreciate any advice to remedy this situation. Thanks!

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#2 rigacci

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Posted 11 December 2007 - 12:55 PM

Many printers/scanners use a photo-eye in order to determine if there is any paper stuck in the unit.

You need to locate where that sensor is and make certain it is not still activated and affecting the printing.


However, because the printer is saying all is OK, the best thing might be to delete the printer and then reinstall it again.

I hope this helps.

DR

#3 hamluis

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Posted 11 December 2007 - 09:10 PM

I would delete...unplug...reboot XP. I would unplug to force XP to recognize that the printer is not connected (does not exist), hence the error message is of no value.

Plug printer in, reinstall same.

Louis




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