Posted 10 December 2007 - 10:36 PM
Any help would be GREATLY appreciated.
I have only one computer with a cable connection through Comcast for internet service. Additionally, I suscribe to AOL services but not an AOL connection. It is not well known that you can do this, but they will do this for you at a lower rate than is offered to people who use them as an ISP. When I log onto AOL it successfully uses my Comcast connection to go online. The software versions I have follow:
Windows XP Media Center Edition 2002 Service Pack 2
AOL 9.0 VR
I use McAffe anti virus and firewall which I subscribe to through Comcast.
Here is my problem...
The computer was fine for several months until this problem started. When I log onto AOL I can used the embedded version of IE on AOL without any problem. When I attempt to go onto IE without using AOL, I have no connection. It will search for a home page with the message, "Website found. Waiting for a reply..." and never get any further. This problem only manifests itself when I use the stand alone version of IE. I should also mention, other non-browser type software will work WITHOUT me logging onto AOL. Examples would be Limewire and MS Outlook Express.
This is what I have tried to fix it, but so far nothing has worked:
1) I was on the phone several times with Comcast support and after hours of trying different things, I was told each time they canít help and it is a Microsoft problem. They tell me to contact Microsoft support.
2) I have restored the computer back to a date prior to the start of this problem.
3) I read somewhere that the certain Windows updates can cause this. Consequently I removed all the updates after the date this problem started.
4) I have gone back to IE 6 and the previous version of AOL. When this did not work, I went back to the versions listed above.
5) I have also tried other browsers- Firefox, Opera & Netscape. Firefox & Opera do the same thing (hang up trying to connect) as IE. I couldnít even get Netscape to open after installation. The title window would come up for a few seconds then disappear, but the browser itself never opened. When I looked at the processes running in Task Manager, I saw navigator.exe running even though the browser didnít open.
Based on my symptoms and attempted repair as outlined above, it seems logical to me that this may be a problem with XP and not IE, but I am fresh out of ideas.
Can anyone shed some light on this for me? Pleeeeease.