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Iexplore.exe And Cid Popups


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#1 despairfaction667

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Posted 09 December 2007 - 05:51 PM

I go to task manager and processes and there is something called IEXPLORE.EXE . Like 4-5 of them and when i try to stop the process they come right back. I dont even use internet explorer. I run mozilla firefox. I also have been getting popups that say CID at the beginning. I ran Spybot search and destroy, Adaware and AVG and its not catching it. Im a computer noob too. Any help on what to do would be greatly appreciated..

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#2 boopme

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Posted 09 December 2007 - 09:54 PM

Hello and welcome despairfaction667
This may not be malware it depends on the files location and also the spelling and capitalisation.
The legitimate iexplore.exe is located in the C:\Program Files\Internet Explorer folder.
If it is iexplorer.exe (with an 'r'), then it's malware.
Commonly this malware will hide in the location, C:\Windows\system32.

To remove the malware scan with AVG from Safe Mode
How to start Windows in Safe Mode

Next Download, install and update SUPERAntiSpyware ,using the Free Home version. Exit the program and reboot to Safe Mode.
Perform a complete scan and quarantine all items found.
Reboot

Let us know
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#3 quietman7

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Posted 10 December 2007 - 08:39 AM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.
Netpumper
BitRoll
Bitgrabber
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Zone Media


If none of these programs were listed, then continue with the next step.
If you removed any of these programs, reboot before continuing.


Please download NoLop and save it to your desktop.
alternate download link 1
alternate download link 2
  • Now close any other programs you have running as this step will require a reboot.
  • Double click NoLop.exe to run it.
  • Click the button labeled "Search and Destroy"
    <>
  • When scanning is finished you will be prompted to reboot only if infected. Click OK.
  • Click the "REBOOT" button.
  • A Message should popup from NoLop. If not, double click the program again and it will finish.
--If you receive an error: "mscomctl.ocx or one of its dependencies are not correctly registered", please download mscomctl.ocx to your system32 folder then rerun NoLop..

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
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#4 despairfaction667

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Posted 10 December 2007 - 01:32 PM

I think that ATF cleaner took care of it. I done it and it hasnt popped up under my processes yet.. Thanks everyone :thumbsup: This place is great.

#5 quietman7

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Posted 10 December 2007 - 02:54 PM

You should still check for and remove any of those programs if they are listed in Add/Remove.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
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