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Computer Shutting Down On Own


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38 replies to this topic

#1 sunnybo

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Posted 08 December 2007 - 09:21 PM

hello thanks. im coming to this forum because i went to hijackthislog forum for help and they tried to help me but said they dont believe my issue is because of malware and sent me here. so please help me. i have windows xp home edition. i bought this computer in 2004. computers shuts off on its own while im doing things on computer or even when i move mouse when its in idol. i dont know why? need help please.

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#2 garmanma

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Posted 08 December 2007 - 09:40 PM

Does it give you any error messages when it shuts down or does it just shut off to a blank screen?
Mark

Edited by garmanma, 08 December 2007 - 09:41 PM.

Mark
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why won't my laptop work?

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#3 sunnybo

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Posted 09 December 2007 - 01:25 AM

computer justs shuts off totally like id be shutting it off but it does it on its own.

#4 dc3

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Posted 09 December 2007 - 02:04 AM

If you go to the Control Panel > Administrative Tools > Event Viewer > click on System under Event Viewer (Local). You can check out the errors that have occurred at the times that the computer has turned off. The errors can be recognized by the red dot with the white X in it. If you look at the top of the columns one of them is titled Event, if you go down this column to the line that has an error you can right click on that number, click on Properties and a page with a description of the error will open. Please post three or four of these back here so that we can see them.

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#5 garmanma

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Posted 09 December 2007 - 10:22 AM

After following dc3's advice and there's nothing showing in the Event Viewer, I would suspect overheating. Dust gets inside you computer and over time gets packed into the heat sink fins and fans and it doesn't cool properley. That can be fixed by taking the sides off and using a can of compressed air to blow the items free of the nasties
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#6 Cavillas

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Posted 09 December 2007 - 02:58 PM

Check to see if your main switch is shorting out, this can cause the problem.

#7 sunnybo

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Posted 10 December 2007 - 12:22 AM

whats the main switch n where is it? how do i check it?

#8 sunnybo

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Posted 10 December 2007 - 12:26 AM

it says my mrtrate is messed up
not found. system control manager

#9 sunnybo

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Posted 10 December 2007 - 12:30 AM

there are lots of errors but only mrtrate is red x. let me write some down ok.

#10 dc3

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Posted 10 December 2007 - 12:45 AM

Mrtrate.dll is a file that is installed by Quicken, a product manufactured by Intuit.

http://support.microsoft.com/kb/305649

Do you have Quicken 2000 or Quickbooks 2000 installed on this computer? If so you may have a corrupted installation and should uninstall it in the Add/Remove Programs and then reinstall the program.

Edited by dc3, 10 December 2007 - 12:46 AM.

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#11 sunnybo

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Posted 10 December 2007 - 01:29 AM

i have quicken 200 i think. but it came with computer i dont have computer disc it got lost during move. here are some errors found in event log also ok.

application management service terminated with the following error the specified module could not be found.

waring: dnscache- dns client service could not contact any dns servers for a repeated number of attempts

the following boot- start or system- start driver(s) failed to load: Aavmker4, fips, Intelppm

dcom got error

w32time

timeout (30000 millisecond) waiting for the Imapi cd burning com service service to connect.
i think u spell that Imapi or Imapl. ok

#12 sunnybo

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Posted 10 December 2007 - 01:31 AM

i have quicken 2004. i just looked ok.

#13 sunnybo

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Posted 10 December 2007 - 01:44 AM

do i need quicken? if not can i just uninstall it n leave it like that.?

#14 dc3

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Posted 10 December 2007 - 03:15 AM

Quicken is financial management software and is not part of you OS, you can delete it if you don't need it. If you have the installation disk you can reinstall it if you decide that you do want it, but it looks like you will need to uninstall this program to solve this problem.

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#15 sunnybo

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Posted 10 December 2007 - 06:15 PM

ok i unistalled it, but my computer still shuts down when its in idol when i move mouse to get out of idol, it still shuts down.




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