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Should I Delete All 21 Spyware With 258 Items?yikes!


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#1 jstew

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Posted 08 December 2007 - 10:35 AM

This is first time for running scan for spyware---know that some cookies are "good/needed"....NOT a techie here...inclination is to hit the DELETE ALL selection at end of scan, but not sure, as not yet familiar with my new Verizon Internet Security Suite and what happens if you delete whatever it finds.
DO know I need to delete VirusProtect 3.8 & VirusRanger as just read how bad they are in another posting here!! Boyfriend plays live Yahoo! games & now know he has accessed sites that allowed both viruses & spyware to infect my computer! Running Windows XP on HP Pavilion/Intel Celeron processor. HELP/PLEASE ADVISE...want the bad stuff GONE!

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#2 Budapest

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Posted 08 December 2007 - 10:43 AM

Hello jstew and :thumbsup: to Bleeping Computer.

Does your Verizon Internet Security Suite have on option to put things in quarantine? If so, use that option, then see how your computer runs. If after a few days everything is running okay you can then delete the quarantined items.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 quietman7

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Posted 08 December 2007 - 01:27 PM

DO know I need to delete VirusProtect 3.8

Please follow the instructions in BC's self-help tutorial: How to remove VirusProtect or VirusProtect Pro.

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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