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Have Spyware Infection And The Computer Will Not Download The Special Anitspyware Tools To Prevent Data Loss


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#1 thewandering1

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Posted 07 December 2007 - 06:18 PM

have spyware infection and the computer will not download the special anitspyware tools to prevent data loss.
i keep getting this popup, that says my computer is infected, that wont go away.

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 CTH_Tom

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Posted 07 December 2007 - 06:41 PM

Try downloading in safe mode with networking.
X

#3 Queen-Evie

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Posted 07 December 2007 - 09:21 PM

Just a thought here:
The pop up you're getting-is it a gray box with Messenger Service at the top?

#4 quietman7

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Posted 07 December 2007 - 11:32 PM

SmitFraud is a generic description for a family of rogue applications/trojans such as Win32.Zlob that uses misleading advertising, downloads rogue security products, changes (hijacks) the Windows Desktop and drops additional malware infected files. Some variants of smitfraud may even drop a rootkit. The Trojan uses bogus security warnings and fake alerts to indicate that your computer is infected with spyware or has critical errors. SmitFraud is responsible for downloading and installing programs that purport to scan for spyware and then uses false scan reports as a scare tactic to goad you into purchasing one of several rogue programs to fix it. Example screenshots of such rogue programs and fake alerts can be seen here and here.

If your using Win XP or 2000, please print out and follow the generic instructions for using "SmitfraudFix".
(If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!)
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Then download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under "General and Startup", make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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