Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virtumonde Infection


  • Please log in to reply
1 reply to this topic

#1 Fivepart

Fivepart

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Beach, NY
  • Local time:10:00 PM

Posted 07 December 2007 - 07:47 AM

I tried several different anti-virus programs, but only found AVG Anti-Malware to help stop the popups. I am concerned that although the popups have stop. Malware still remains on my system. Will someone examine the hijackthis and let me know if there are any vestiges of this curse?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:32 AM, on 12/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
F:\windows\System32\smss.exe
F:\windows\system32\winlogon.exe
F:\windows\system32\services.exe
F:\windows\system32\lsass.exe
F:\windows\system32\svchost.exe
F:\windows\System32\svchost.exe
F:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
F:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
F:\windows\Explorer.EXE
F:\windows\system32\spoolsv.exe
F:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
F:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
F:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
F:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
F:\Program Files\Common Files\AOL\1183902470\ee\AOLSoftware.exe
F:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
F:\Program Files\Logitech\QuickCam\Quickcam.exe
F:\windows\RTHDCPL.EXE
F:\windows\system32\hkcmd.exe
F:\windows\system32\igfxpers.exe
F:\windows\system32\igfxsrvc.exe
F:\PROGRA~1\Grisoft\AVG7\avgcc.exe
F:\windows\system32\ctfmon.exe
F:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe
F:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe
F:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
F:\Program Files\Palm\HOTSYNC.EXE
F:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
F:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
F:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
F:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
F:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
F:\Program Files\Olympus\DeviceDetector\DM1Service.exe
F:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
F:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
F:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
F:\Program Files\OO Software\CleverCache\ooccag.exe
F:\windows\system32\svchost.exe
F:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
F:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
F:\windows\system32\SearchIndexer.exe
F:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
F:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
F:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
F:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
F:\windows\system32\wuauclt.exe
F:\windows\system32\SearchProtocolHost.exe
F:\Tools\HijackThis.exe
f:\program files\logitech\quickcam\lu\lulnchr.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.optonline.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - F:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {339334ED-AF89-4F05-8AFE-FFB466EF8128} - (no file)
O2 - BHO: {595605ce-aef8-62bb-0d34-8101485a45a3} - {3a54a584-1018-43d0-bb26-8feaec506595} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - F:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - F:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - F:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: DataVault Bar - {0D792CB2-2654-4E99-A597-7FC317F04D61} - F:\Program Files\DataVault\ie.dll
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "F:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [CloneCDTray] "F:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "F:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "F:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [HostManager] "F:\Program Files\Common Files\AOL\1183902470\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "F:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "F:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IgfxTray] F:\windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] F:\windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] F:\windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "f:\progra~1\common~1\instal~1\update~1\isuspm.exe" -startup
O4 - HKLM\..\Run: [NeroFilterCheck] "F:\Program Files\Common Files\Nero\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [NBKeyScan] "F:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [AVG7_CC] "F:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] F:\windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSScheduler] "F:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [ISUSPM] "F:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "F:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] F:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] F:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] F:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] F:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: HotSync Manager.lnk = F:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Device Detector 3.lnk = F:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: Directrec Configuration Tool.lnk = F:\Program Files\Olympus\DeviceDetector\DirectrecConfig.exe
O8 - Extra context menu item: Append to existing PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://F:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Customize Menu - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Save to DataVault - file://F:\Program Files\DataVault\iemenuext.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - F:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - F:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://F:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - F:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\windows\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) - http://www.readywords.com/apploader/AxLoader.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab
O16 - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5DA47945-5D99-4C66-BE30-94556852FDA8}: NameServer = 167.206.3.140,167.206.3.206
O17 - HKLM\System\CS2\Services\Tcpip\..\{5DA47945-5D99-4C66-BE30-94556852FDA8}: NameServer = 167.206.3.140,167.206.3.206
O17 - HKLM\System\CS3\Services\Tcpip\..\{5DA47945-5D99-4C66-BE30-94556852FDA8}: NameServer = 167.206.3.140,167.206.3.206
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - F:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - F:\PROGRA~1\COMMON~1\Skype\Skype4COM.dll
O20 - Winlogon Notify: avgwlntf - F:\windows\SYSTEM32\avgwlntf.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - F:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - F:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: Symantec pcAnywhere Host Service (awhost32) - Symantec Corporation - F:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - F:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Diskeeper - Diskeeper Corporation - F:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: DM1Service - OLYMPUS IMAGING CORP. - F:\Program Files\Olympus\DeviceDetector\DM1Service.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - F:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - F:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - F:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - F:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: LVCOMSer - Logitech Inc. - F:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - F:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - F:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - F:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - F:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: O&O CleverCache Agent (OOCleverCacheAgent) - O&O Software GmbH - F:\Program Files\OO Software\CleverCache\ooccag.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Unknown owner - F:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe (file missing)
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - F:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: stllssvr - Unknown owner - F:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - F:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Window Image Worker (windownetpker) - Unknown owner - C:\Program Files\Internet Explorer\svchost.exe (file missing)

--
End of file - 16165 bytes

BC AdBot (Login to Remove)

 


m

#2 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:10:00 PM

Posted 08 December 2007 - 11:20 AM

Hello Fivepart,

Welcome to Bleeping Computer :blink:

Please print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.

Please download AVG Anti-Spyware Free Edition and save that file to your desktop.

This is a 30-day trial of the program -- This means that after 30 days the "background guard" protection will be de-activated. However, this version can continue to be manually updated and used as an on-demand scanner forever.
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the setup program.
  • Once the setup is complete you will need to run AVG Anti-Spyware and update the definition files.
  • On the top of the main screen select the "Update" icon, then under the "Manual update" section click the "Start update" button.
  • The update will start and a progress bar will show the updates being installed.
  • Once the update has completed (the progress bar will display "Update successful!") select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the "Settings" screen:
    • Click on "Recommended actions" -> select "Quarantine".
    • Under "Reports:" -> select "Do not automatically generate reports".
  • Close AVG Anti-Spyware. Please do NOT run a scan yet!
Next, please reboot your computer into Safe Mode by doing the following:
  • Reboot your computer.
  • After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, reboot the computer and try again.
  • Instead of Windows loading as normal, a menu should appear.
  • Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".
Then please run a scan with AVG Anti-Spyware:

IMPORTANT: Do NOT open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning process.
  • Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab. Click on "Complete System Scan".
  • AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
    • If you have any infections you will prompted, then select the "Apply all actions" button, AVG Anti-Spyware will then display "All actions have been applied" on the right hand side.
    • Next select the "Save Report" button at the bottom.
    • Then select the "Save report as" button in the lower left hand corner of the screen and save it as a text file on your system (make sure to remember where you saved that file, this is important!).
  • Close AVG Anti-Spyware and reboot your system normally into Windows. Please post the contents of the AVG Anti-Spyware report in your next reply, along with a new HijackThis log.
Also please let me know how your computer is running now. :thumbsup:

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users