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Application Management Problem After Malware Removal

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#1 scottportraits


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Posted 06 December 2007 - 08:09 PM

Dec 6, 2007 8pm est

Hello Tech Specialists,

I have Windows XP Home installed on my eMachine W3502.

After several grueling days of "Trojan Wars", and the like,
now all my malware scans come up clean. After three pages of posts and replies we can safely say the system is purged of foul and insidious malware.

But we are having some browser problems and other symptoms now, so we are in a "post-malware removal, pre-repair of the damage done" state. It may be a 'back-up and reformat' fix; but I don't have a clue how to accomplish this Herculean task. All I can do is give you the facts and symptoms, so here they are:

I was sent to Control panel > Admin Tools > Event Viewer > System.....and there is a long log-like list of entries (847) of which about 100 are marked with red X's in error-mode. The words on the right column say SideBySide, and most have the dates of the last 2-3 days. I can click properties and get a Microsoft link to "Help & Support", but at first rush-thru it seems they have little info on this type of thing. I will look closer later, but for now.....

My IE7 browser will under no circumstances allow me to download script from Symantec's Online scan web-site. It first blocked the free Kaspersky one, but as we cleaned up the mess I am now able to run Kaspersky's and get a clean report with no malware. My subscription AVG anti-virus app never caught anything, but todays latest updated scan also found nothing. Spybot shows nothing and same with Panda and SUPER Anti-Spyware scans.

So the system is clean of malware, but we have a 'damage control' issue in "Application Management", generating an error code 126. I use the Mozilla browser. Firefox is my default browser. But since Monday Firefox will not launch. When I try to open it now, the only thing that opens is an error window saying that 'another instance of Firefox is running, or restart your system'.

Firefox was uninstalled and re-installed by me yesterday, but it is still generating those darn errors. It seems to be permanently disabled.

Also, if there is a hyper-link in an e-mail, or on a web-page, and I click on it, IE7 opens, but freezes up. It goes nowhere and stays white. Will not connect to the new link's address. I have to copy and paste any link in IE7's address bar and send it there to do it. Won't launch and go to a link on it's own.

I'm not sure, but I have the results from a test which I will attach,
It is the WinPFind3 Test log in .txt format, run yesterday. About 350 KBs

So I hope to hear from someone soon about how we can fix this malware damage and re-launch my Firefox browser.

Thanks for your help people, you're the BEST !!


I can upload the WinPFind3 report , sorry I missed the upload button.

Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 08 December 2007 - 09:21 PM.

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#2 scottportraits

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Posted 12 December 2007 - 06:03 PM

Dec 12, 2007

I can't find where it has been re-posted....would you give a link to it ??


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