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#1 DebbieM

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Posted 22 February 2005 - 02:54 PM

When I run a Windows program such as Windows Explorer, any of the Settings, such as Control Panel, or Quick Books, I get a popup message with a blue bar saying MS Internet Explorer. The message in the gray box reads: "Your current security settings prohibit running Active X controls on this page. As a result the page may not display correctly". I can open the program and run it from the menu bar, but it doesn't work very well. The icons are not clickable, when they do display.

The problem started after a friend's son was using AIM on my machine. I've run the www.jayloden.com/AIMFix.exe program, and it found some stuff and cleared it, but I'm still having the same message. I ran Housecall by Trend Micro and Panda Software scans, as well as my own McAfee Anti Virus scans. I've also run Ad-Aware SE and Hijack This. It all shows as clean.

Any advice on what to do next? Thanks!

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#2 Grinler

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Posted 23 February 2005 - 09:32 PM

Change your internet explorer settings to match this:

Make your Internet Explorer more secure[/color] - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.


#3 DebbieM

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Posted 25 February 2005 - 12:02 PM

All of my settings were already as you recommended. Any other possibilities?

#4 Grinler

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Posted 25 February 2005 - 04:02 PM

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

#5 DebbieM

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Posted 27 February 2005 - 07:37 PM

Logfile of HijackThis v1.99.0
Scan saved at 4:41:35 PM, on 2/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\msdtc.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\WINNT\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\mqsvc.exe
c:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\WINNT\system32\Promon.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Motive\motmon.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\WINNT\system32\internat.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\mad.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\WINNT\msagent\AgentSvr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Deborah A. Marchione\Desktop\HijackThis.exe
C:\WINNT\System32\MDM.EXE

O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\PROGRA~1\mcafee.com\mps\POPUPK~1.DLL
O4 - HKLM\..\Run: [madexe] C:\Program Files\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKCU\..\Run: [internat.exe] internat.exe
O15 - Trusted Zone: http://*.jayloden.com
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINNT\System32\drivers\CDAC11BA.EXE
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
O23 - Service: McAfee SpamKiller Server - Networks Associates Technology. Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Service Request Monitor - Dell Computer Corporation - C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe

#6 Grinler

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Posted 27 February 2005 - 07:52 PM

I do not see anything wrong here. If you disabled mcafee does the error go away?

#7 DebbieM

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Posted 28 February 2005 - 12:37 AM

No, it does not.

#8 Grinler

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Posted 28 February 2005 - 12:22 PM

Go into tools, then internet options, and click on the security tab. Then click the Default level button and press the apply and ok buttons. Then try again and tell me if it works.

#9 DebbieM

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Posted 02 March 2005 - 02:07 PM

No, it still gives me the same message and the same problem.

#10 Grinler

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Posted 02 March 2005 - 03:59 PM

Go back into the internet options , then security, then custom settings, and tell me what you have set under the activex section

#11 DebbieM

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Posted 02 March 2005 - 05:11 PM

Here's how it currently is set up.

Download Signed Active X Controls Prompt
Download Unsigned Active X Controls Disable
Initialize and Script Active X Controls not marked as Safe Disable
Run Active X Controls and plug-ins Enable
Script ActiveX Controls marked safe for scripting Enable

#12 Grinler

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Posted 02 March 2005 - 05:23 PM

Are you on xp pro?

#13 Grinler

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Posted 02 March 2005 - 05:26 PM

Actually lets try something else:

Hi. Please download and install the program Registry Lite from here:

http://www.resplendence.com/reglite

Once it is installed, please double click on the icon that should now be on your desktop. If an icon is not there, then check under programs portion of the Start Menu.

Once it is opened, copy and paste the below line, into the address field of Registrar Lite.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

And press enter. You will now be presented with new information in the bottom right and left sections and on the right section.

On the right hand side, look for the 1200 value and if its not set to 0, double click on it and change it to 0.

Then do the same thing for this key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

#14 DebbieM

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Posted 03 March 2005 - 05:21 PM

I downloaded Registrar Lite, and both the keys were already set to 0.

I'm running Windows 2000, if that makes a difference. I really appreciate your continued help with this...

#15 Grinler

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Posted 04 March 2005 - 12:34 AM

What service pack are you running on 2000?




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