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PLEASE HELP!


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11 replies to this topic

#1 TriBlurr

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Posted 22 February 2005 - 02:37 PM

Hello there, my little brother's computer is experiencing some trouble, so I need some help to fix it. He keeps getting that old about:blank as his homepage. Here is his Hijackthis log. I asked for help several days ago, but the post got burried. Please, help.

Logfile of HijackThis v1.98.2
Scan saved at 4:03:54 PM, on 2/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\appla.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\addeg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Ares Lite Edition\Ares.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user\Desktop\Shared\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\vcyvq.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {0CC0B35C-CC3B-E8C8-89DF-31739B599F9A} - C:\WINDOWS\ipnh.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=030805 serial=WO12WRX-0000025-ACT lang=EN
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [addeg.exe] C:\WINDOWS\addeg.exe
O4 - HKLM\..\Run: [5A.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\5A.tmp.exe 0 28129
O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [appla.exe] C:\WINDOWS\system32\appla.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares Lite Edition\Ares.exe" -h
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.awmdabest.com
O15 - Trusted Zone: *.blazefind.com
O15 - Trusted Zone: *.clickspring.net
O15 - Trusted Zone: *.flingstone.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.mt-download.com
O15 - Trusted Zone: *.my-internet.info
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchbarcash.com
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.slotch.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.xxxtoolbar.com
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesuite....loadManager.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple...iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0932adad5e0988...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097002476718
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{735187D9-2790-4DB1-AC9B-AEA9DA2915F6}: NameServer = 209.128.1.4 142.163.255.4

Edited by TriBlurr, 22 February 2005 - 02:50 PM.


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#2 TriBlurr

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Posted 22 February 2005 - 08:17 PM

Bumping this. I really need help with this.

#3 ddeerrff

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Posted 23 February 2005 - 02:22 PM

Hello TriBlur and welcome to Bleepingcomputer.

Sorry for the delay. The board has been extremely busy lately. Normally, the HJT team looks for posts with no replies. By replying to your own post it appeared as though you were being helped.

Let's see what we can do. I suggest:

Download the following file and save it to your desktop:
http://www.mvps.org/winhelp2002/DelDomains.inf

Right-click on the deldomains.inf file and select 'Install'.


You are using an outdated version of Hijackthis. Please download and install the newest version, v1.99.1, from this HijackThis download site.


Post a log from this newer version.
Derfram
~~~~~~

#4 TriBlurr

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Posted 23 February 2005 - 05:42 PM

Whew. Thanks for replying man.

Here is the new log.


Logfile of HijackThis v1.99.1
Scan saved at 7:10:36 PM, on 2/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\appla.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\addeg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Ares Lite Edition\Ares.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\user\Desktop\Shared\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {8C97B825-7659-E662-027A-CDEDD5121011} - C:\WINDOWS\system32\atlcx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=030805 serial=WO12WRX-0000025-ACT lang=EN
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [addeg.exe] C:\WINDOWS\addeg.exe
O4 - HKLM\..\Run: [5A.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\5A.tmp.exe 0 28129
O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [appla.exe] C:\WINDOWS\system32\appla.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares Lite Edition\Ares.exe" -h
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.05p.com (HKLM)
O15 - Trusted Zone: *.awmdabest.com (HKLM)
O15 - Trusted Zone: *.blazefind.com (HKLM)
O15 - Trusted Zone: *.clickspring.net (HKLM)
O15 - Trusted Zone: *.flingstone.com (HKLM)
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.mt-download.com (HKLM)
O15 - Trusted Zone: *.my-internet.info (HKLM)
O15 - Trusted Zone: *.scoobidoo.com (HKLM)
O15 - Trusted Zone: *.searchbarcash.com (HKLM)
O15 - Trusted Zone: *.searchmiracle.com (HKLM)
O15 - Trusted Zone: *.slotch.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted Zone: *.xxxtoolbar.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O15 - Trusted IP range: 206.161.124.130 (HKLM)
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesuite....loadManager.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple...iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0932adad5e0988...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097002476718
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Network Security Service (NSS) (%AF) - Unknown owner - C:\WINDOWS\system32\d3uk32.exe (file missing)

#5 ddeerrff

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Posted 23 February 2005 - 05:57 PM

Did you do this:

Download the following file and save it to your desktop:
http://www.mvps.org/winhelp2002/DelDomains.inf

Right-click on the deldomains.inf file and select 'Install'.

If not, please do so and post a new log.
Derfram
~~~~~~

#6 TriBlurr

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Posted 23 February 2005 - 06:15 PM

Okay, theres nothing there to download.


Just some script.

Edited by TriBlurr, 23 February 2005 - 06:37 PM.


#7 ddeerrff

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Posted 24 February 2005 - 12:38 AM

The link downloads fine for me using Internet explorer. If you are using a browser other than IE, you may have to right click on the link and select "Save Link Target As...".

I'd really like to see those "O15 - Trusted Zone:" lines gone before we continue with the fix. DelDomains.inf should clear those.
Derfram
~~~~~~

#8 TriBlurr

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Posted 24 February 2005 - 09:53 PM

Okay. Got it this time. I was using Firefox and had to switch over to explorer.

Sorry about the delay.........busy day. :thumbsup:

Here is the new log.




Logfile of HijackThis v1.99.1
Scan saved at 11:22:03 PM, on 2/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\appla.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\addeg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\user\Desktop\Shared\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {8C97B825-7659-E662-027A-CDEDD5121011} - C:\WINDOWS\system32\atlcx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=030805 serial=WO12WRX-0000025-ACT lang=EN
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [addeg.exe] C:\WINDOWS\addeg.exe
O4 - HKLM\..\Run: [5A.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\5A.tmp.exe 0 28129
O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares Lite Edition\Ares.exe" -h
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesuite....loadManager.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple...iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0932adad5e0988...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1097002476718
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{735187D9-2790-4DB1-AC9B-AEA9DA2915F6}: NameServer = 209.128.1.4 142.163.255.4
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Network Security Service (NSS) (%AF) - Unknown owner - C:\WINDOWS\system32\d3uk32.exe (file missing)

#9 ddeerrff

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Posted 25 February 2005 - 12:25 AM

No problem with the delay. Well done so far.

You may want to print out these instructions or save them to your desktop as a text file with Notepad because we will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet.
  • Prepare CWShredder for use:
    • Download CWShredder.
    • Save CWShredder.exe to a convenient location.
    • Please do not do anything with it yet.
  • Prepare AboutBuster for use:
    • Download AboutBuster.
    • Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
    • Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
    • Click "OK" at the prompt with instructions.
    • Click "Update" and then "Check For Update" to begin the update process.
    • If any updates exist please download them by clicking "Download Update".
    • You should not run the program yet so click "Exit".
  • Prepare System Security Suite for use:
Reconfigure Windows XP to show hidden files:
- Click Start. Open My Computer.
- Select the Tools menu and click Folder Options. Select the View Tab.
- Under the Hidden files and folders heading select "Show hidden files and folders".
- Uncheck the "Hide file extensions for known file types" option.
- Click Yes to confirm. Click OK.

Boot into Safe Mode:
- Restart your computer and immediately begin tapping the F8 key on your keyboard.
- If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
- Later, to return to normal mode just restart your computer as you normally would.
  • Run CWShredder:
    • Double-click on CWShredder.exe.
    • Click "Fix ->" and click "OK" at the prompt.
    • CWShredder will scan and clean your system of CWS files.
    • Click "Next->" and then "Exit".
  • Clean the log and remove the offending service:

    Start HJT and click on the SCAN button. Put a check mark in front of the following lines if they still show:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\mrsjo.dll/sp.html#28129
    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {8C97B825-7659-E662-027A-CDEDD5121011} - C:\WINDOWS\system32\atlcx.dll

    O4 - HKLM\..\Run: [addeg.exe] C:\WINDOWS\addeg.exe
    O4 - HKLM\..\Run: [5A.tmp] C:\DOCUME~1\user\LOCALS~1\Temp\5A.tmp.exe 0 28129
    O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe

    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/0932adad5e0988...ip/RdxIE601.cab

    O23 - Service: Network Security Service (NSS) (%AF) - Unknown owner - C:\WINDOWS\system32\d3uk32.exe (file missing)

    With ALL OTHER WINDOWS CLOSED, click on Fix Checked.

    Still within HijackThis, click on the Config... button.
    - Click on the Misc Tools.
    - Click on Delete an NT Service....
    - Copy and paste into the dialog box %AF and click OK.
    - Close HijackThis.

    Open Windows Explorer (Windows key+e), navigate to and delete the following files and folders if found:

    C:\WINDOWS\mrsjo.dll
    C:\WINDOWS\system32\atlcx.dll
    C:\WINDOWS\addeg.exe
    C:\DOCUME~1\user\LOCALS~1\Temp\5A.tmp.exe
    C:\WINDOWS\System32\tibs5.exe
    C:\WINDOWS\system32\d3uk32.exe

  • Run AboutBuster and save the logs:
    • Browse to where you saved AboutBuster and run AboutBuster.exe.
    • Click OK at the directions prompt.
    • Click Start and then OK to allow AboutBuster to scan for Alternate Data Streams.
    • Click Yes to allow it to shutdown explorer.exe.
    • It will begin to your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
    • When it has finished, click Save Log. Make sure you save it as I need a copy of it.
  • Clean out temporary files:
    • Close your browser and all other windows.
    • Open System Security Suite.
    • In the Items to Clear tab check:
      • Internet Explorer (left pane): Cookies & Temporary files
      • My Computer (right pane): Temporary files & Recycle Bin
    • Press the Clear Selected Items button.
    • Close the program.
  • Restart your computer normally to return to normal mode.

  • Free TrendMicro Housecall scan:
    • Vist the TrendMicro Housecall website.
    • Select your country from the drop-down list and click "Go".
    • Choose "Yes" at the ActiveX Security Warning prompt.
    • Please wait while the Housecall engine is updated.
    • Select the drives to be scanned by placing a check in their respective boxes.
    • Check the "Auto Clean" box.
    • Click "SCAN" in order to begin scanning your system.
    • Please be patient while Housecall scans your system for malicious files.
    • If not auto-cleaned, remove anything it finds.
    • Click "Close" to exit the Housecall scanner.
    • Choose "Yes" at the HouseCall message prompt.
  • Prepare your reply:
    • Please post a fresh HijackThis log
    • Please post the AboutBuster log.
    • Please note any complications you had.
(Thanks to LineOfFire for this fix)
Derfram
~~~~~~

#10 TriBlurr

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Posted 25 February 2005 - 04:14 PM

Umm, I'm having trouble with Autobuster

When I try click on the exe, I get run-time error 339.

#11 ddeerrff

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Posted 25 February 2005 - 04:34 PM

Skip over it and continue with the rest of the fix.
Derfram
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#12 ddeerrff

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Posted 17 March 2005 - 02:23 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
Derfram
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