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Critical System Warning Popup Help!


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7 replies to this topic

#1 jamilynn211

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Posted 05 December 2007 - 04:15 PM

Hello. I really need your help. I keep getting an annoying popup that says Critical System Warning: Your computer may be infected with the Trojan.Zlob-X.a virus and it tells me to download a free scan. When you click ok, it takes you to another download screen from the ie defender site. I did not download anything, but instead tried to find some answers. I cannot get this thing to stop and I ran all my Norton security. Please please help me!!!

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#2 boopme

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Posted 05 December 2007 - 04:40 PM

Hello jamilynn211 and welcome to Bleeping Computer, Please run these...

Follow these instructions: How to remove the Smitfraud / Generic Zlob
From Normal mode Next:
Download,install (save to desktop),update SUPERAntiSpyware.. ..
Now reboot PC into Safe Mode. How to start Windows in Safe Mode
Scan by clicking on the Super icon on the desktop or Look up Superantispyware in the programs list.
Scan the root drive (usually C:\)
Quarantine all items found.
Reboot back into normal Mode.
Let us know how it went.

Edited by boopme, 05 December 2007 - 04:41 PM.

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#3 jamilynn211

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Posted 05 December 2007 - 05:44 PM

I did the "How to Remove the Smitfraud / Generic Zlob part, but I never got a red box that my computer was going to reboot. Then, I downloaded the SuperAntispyware, rebooted in safe mode, went to run Super and it said that Administrator does not allow it. So far, the popups have stopped. But I want to be sure it is completely gone. Please help me!

#4 quietman7

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Posted 05 December 2007 - 05:54 PM

Did you install SuperAntispyware in normal mode before rebooting in safe mode to run it?

Should you continue to have problems with running it in safe mode, then do your scan in normal mode.
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#5 jamilynn211

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Posted 05 December 2007 - 08:11 PM

Yes. It installed and is on my desktop. For some reason, it tells me that I have an administrator problem. It won't let me run the program. I don't know what to do. So far I haven't had anymore popups, but I want to be sure I am safe. Thanks so much! If you have anymore suggestions, please let me know.

#6 quietman7

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Posted 05 December 2007 - 11:02 PM

You can Use the "Run As" Command to Start a Program as an Administrator.
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#7 jamilynn211

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Posted 06 December 2007 - 05:47 AM

Thank you. I ran Super and found 398 threats on my computer. Yikes. Thanks so much for everything!

#8 quietman7

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Posted 06 December 2007 - 08:13 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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