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Help With Remoteadmin.ave Please


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#1 Alanco

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Posted 04 December 2007 - 09:16 AM

Ok first off im new here so hi everyone. I find myself using this site a lot over the past few weeks fixing my friends computers. I never had any reason to register until now.

So I turned my computer on and i got a warning from AVG Resident Shield so i have a ss -> http://i128.photobucket.com/albums/p182/al...ntedProgram.jpg

I googled RemoteAdmin.AVE and came across this on your site -> http://www.bleepingcomputer.com/forums/t/119236/remoteadminavesvkp-malware/ I would do what it says but i need some advice first. To send the file your firewall needs to be off or configured to send the file, because I have the AVG Resident Shield pop up still on my screen I cant turn off the firewall. If i click "Move to Vault" I get a warning asying "If a system file is remover from your disc, the operating system may cause an error and may be unustable. Do you really want to move the file into the Virus Vault."

I was thinking if i click the"Ignore" button first, turn off my firewall and then send the file would that be ok because I dont know what RemoteAdmin.AVE is. Just came here to get some advice first.

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#2 quietman7

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Posted 04 December 2007 - 11:25 AM

Certain embedded files that are part of legitimate programs or specialized fix tools may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case.

Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "False Positive". Removing these applications may cause other programs that came with them to behave erratically or no longer work.

rdsok, Moderator at the AVG forum provides these instructions for suspected FP's.

If you suspect a file to be a false positive. Test the file at [virusscan.jotti.org] and if it is a false positive, archive (zip, arc, tar etc) the file using a password and email a copy to virus@grisoft.com with a brief description as well as the password you used to archive it with.

If it is a false positive , turn off heuristic scanning for the time being. When Grisoft adjusts the virus definitions you can turn it back on. If turning off Heuristics still doesn't allow access to the file while testing and emailing... disable the resident shield temporarily.

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