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Helpsrv.exe Eats Up Cpu Randomly


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#1 bloomcounty

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Posted 03 December 2007 - 02:06 PM

For some reason my CPU usage gets eaten up randomly for a few minutes by HelpSvc.exe. I have XP Home SP2 (and will have the same on my replacement laptop -- so I assume the same issue will come up on there). I do not have Windows Automatic Updates turned on and I am not downloading updates at the time. It was happening every week or so, but it's happened the last two days in a row. I've seen that other people also have the same problem.

The Helpsrv.exe file is located here:
C:\WINDOWS\pchealth\helpctr\binaries

When I open Services and check properties for the Help and Support service, for helpsrv.exe it says:
Path to executable:
C:\WINDOWS\System32\svchost.exe -k netsvcs

Please note that I have run Ad-Aware, AVG Free A/V, AVG Anti-spyware Free, and SpyBot S&D (orig. version) -- and have never had anything show up bad.

1. Is this just a glitch?

2. And can I just set the Help and Support service to "manual" instead of "automatic" to stop this from happening?

3. Will doing so cause me any other problems or issues? Will if have an effect on when I do manual Windows Updates or anything like that?

Thanks! :thumbsup:
My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010

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#2 garmanma

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Posted 03 December 2007 - 03:06 PM

Do you have Service Pack 2 installed?
More info here:
http://support.microsoft.com/kb/839017
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#3 bloomcounty

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Posted 03 December 2007 - 03:14 PM

Do you have Service Pack 2 installed?


Thanks for the reply! I do have SP2 (I listed that in my first post). And I did read that article (and do not want to mess with any hotfix, as I've read bad things about that) -- I did a little google research before posting...

So any answers to those three questions above...? :thumbsup:

Thanks!

Edited by bloomcounty, 03 December 2007 - 03:18 PM.

My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010

#4 1101doc

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Posted 04 December 2007 - 01:02 AM

My path seems to be the same as yours.
My help Service is set to Manual.
I have had no problems with Updates or anything else.
Help and support still starts when called.
(Once started, it continues to run until shut down)
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#5 bloomcounty

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Posted 04 December 2007 - 10:57 AM

My path seems to be the same as yours.
My help Service is set to Manual.
I have had no problems with Updates or anything else.
Help and support still starts when called.
(Once started, it continues to run until shut down)


1. So if I want to set it to "manual" -- do I just go to Services and under "Startup Type" on the General Tab I set that drop-down to "Manual"? Is that correct?

2. Does the service start up again when you just do Windows Updates (without using Help and Support)?

3. If you do call up the Help and Support, and it continues to run until you shut down, is it still "off" (i.e. set to "manual") when you restart your computer?

Thanks for the help and the replies!
My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010

#6 1101doc

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Posted 04 December 2007 - 12:26 PM

1.) Yes.
2.) Never noticed. I don't think Updates needs it. Non-issue.
3.) Yes.
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#7 bloomcounty

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Posted 04 December 2007 - 12:51 PM

Cool. Thanks! :thumbsup:
My stats: Windows XP Home SP2; Firefox 3.0.14 w/ Ad-Block Plus; IE 6.0 (used only for monthly Windows Critical Updates); ZoneAlarm 6.1.744.001 Free; AVG 8.5 A/V Free; SuperAntispyware Free 4.28.1010

#8 1101doc

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Posted 04 December 2007 - 04:06 PM

Glad to be of Service.
(Pun intended) :-)

http://www.theeldergeek.com/services_guide.htm
http://www.blackviper.com/WinXP/servicecfg.htm
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