Posted 22 February 2005 - 12:26 AM
Hi, my name is Jessica. I'm 21 years old, and I currently have a nice laptop that is virus-free. I had to buy it after my old computer got some kind of virus that I have never heard of. I've found people with similar problems, but not exactly the same. Here's what's going on:
My infected computer is a Sony VAIO GRS Notebook with Windows XP. It boots up normally and goes to the log on screen. I click my username to log on. It plays the log on music, and for one hot second I see my desktop. Then it plays the log off music and I'm back on the log on screen. I get no error message, there's nothing funny looking on the log on screen, and there's nothing weird during the booting-up process. It's as if I clicked log off before it ever logged on. I cannot log on in Safe Mode, as either my username OR Administrator. I have no idea what to do.
I let this go for a while, but I'm a music major at college, and I have a LOT of Finale and WMP files that I really need access to, and that I cannot duplicate. I just need to get into windows for a few minutes to put some stuff on disks, and then whatever happens happens. But I don't know what's wrong with it, I don't know how to get onto windows, and although I called IT, they didn't really help. I personally have little to no technical knowledge of computers (obviously), so I'm at a total loss here as to what to do.
So if anyone could please tell me how to fix this, or at least how to log on for a few minutes, or even just direct me to somewhere/someone who CAN help, it'd be much much much much appreciated. Heck, I'd be happy if someone could just tell me the name of this virus.
Thanks even if you can't help,